Mr Prepaid

Please allow me to give kudo's to Andrew at Mr Prepaid!! I recently bought prepaid electricity from them via my banking app, but unknowingly forgot to change the meter number (which has been exchanged). In a panic I phoned first thing the following morning, since I haven't received my pin yet. My deposit reflected in their bank account, and this kind man allocated the funds to the correct meter number without hesitation!! I thought I'd lose the (substantial) amount... I hope this post comes to the attention of the right people/ managers!! Thank you once again, our country needs more people like Andrew
#loveRSA 🇿🇦
#peoplelikethis

I called and I must say the unpleasant and offensive utterances didn’t and still doesn’t sit well with me. The lady was just rude and she ended up dropping the call while still on the line; I tried calling back but she just didn’t pick up the line. Therefore I was stuck, I didn’t the get help I needed.

I called on Saturday and the lady helped me without any fuss or problem. I told her what problem I was experiencing and within a few minutes she could help me.
My problem is so rare that it only happens every 30 years. Thank goodness for her knowledge, otherwise I would be in darkness right now.
Thank you again

Honestly... best service ever from Leandra!!! Tshwane came to install prepaid meter Friday 20 Jan (Not my choice, as Tshwane is forcing everyone down this route). They didn't do something correctly and so I was not able to buy pre-paid electricity on FNB App directly. Called Mr Prepaid and they said I can just transfer Rxxx on their FNB account and they will get it sorted. 1 hour later sorted. Great job Leandra. Thanks, JP

Mr prepaid is Experienced ,knowledgable and helped me a great deal to understand how the service and product is used to its maximum benefit .i would recomend them and certainly use them in the future again.

They always have friendly, helpful staff even if it's early in the morning, on weekends or late at night. Great service, definitely recommend Mr Prepaid.

On 25 March 2021 I bought units for R500. I got 275.17 Units @ 1.64 c/unit R450.
On 25 April 2021 and May I also bought units for R500, just this time this is what I got: 237.97 Units @ 1.89 c/unit R450. What are you people trying to do?