Spectrum Store

SPECTRUM IS A BULLY. The reason why they do not offer contracts is because they want the flexibility to raise prices continually. They do not want to be held to account. If you have a problem, God help you! The standard response is to restructure your account -- and that will only be good for an "introductory" period and once again you will encounter the relentless, spiraling upward price creep. The price you are quoted for a particular service is meaningless. There is no contract and this gives them free rein to do as they please. Want out? They will tell you to call or log-in to Spectrum. Wish to turn in equipment? You will be directed to call Customer Service. Why would I need "permission" to turn in equipment? This is key to understanding their manipulative nature. It gives THEM an opportunity to discourage you from canceling your service, or parts thereof, by dazzling you with stuff you never knew you needed. I was told to hold on to an extra phone I did not need for up to a month after which I could accept or reject the service without penalty. When I came after two weeks, I was told there would be a cancelation fee of $50. You have little choice when SPECTRUM has unfettered access to your checking account. One way or another, they will get you, coming or going. My advice: cut your losses and go find a carrier that is not coercion and abrasive and has YOUR interests at heart. SPECTRUM IS A BULLY! Ask any former Time-Warner cable employee.

Piss poor, to say the least. I went in to get the Free Upgrade, and the gentleman acted like they were HIS personal phones!! First he said I HAD to put my credit card on file, No. I pay when I get the notification email. Then, he said I had an email notification that needed to be taken care of. HELLO!!! MY EMAIL HAS Nothing to do with the screen jumping, the dropped calls, nor the fact that the phone shuts down without me touching it. And WHAT AND WHY WAS HE IN MY EMAIL. Horrible service from Spanish Harlem spectrum NEEDS TO DO BETTER!!!!

I had very great customer service at this store. There were plenty of people to help so there was no line and the person who helped me was efficient and effective.

Danny is a great customer service representative when I walked in the store he came up to me right away and started helping me. Danny is very knowledgeable. Every question I asked him he was able to answer. He was helpful to his coworkers when his coworker asked for assistance. He helped his coworker and still was able to attend to me at the same time. He was very patient and show me all my options. He helped me transfer my data from my old phone to the new phone. I am very pleased with the service he provided at spectrum. You have gained a loyal customer. If you go to the East Harlem spectrum location ask for Danny.

Thank you Danny for taking the time to set me up with services and transferring my phone number from Metro PCS. The transition was so easy. You're definitely the best 👌

Customer service was the worst. Looks like they didn't want to answer any questions or resolve new plan change. Was told to look online for service. Waste of time and personel giving help.

Danny was a great help!!!! He helped me find an affordable solution, without compromising my entertainment. He also assisted me with getting a mobile line. He answered all my questions clearly and was very knowledgeable. Danny service was a 10 out of 10!!! HIGHLY RECOMMENDED!!!