Hucknall Road Medical Centre

I've been trying to get to see a doctor, or at least talk to one since February (it's now July) and I still haven't managed it. The seems to be no way to get sny help. The web site always leads to a dead end. Phone up or go into the surgery and you will always get the same answer - There are no appoints left. Yet if you ask the receptionist what to do, they just say try again tomorrow. And why, when I have been in to try and get an appointment do they tell me there aren't any, yet the large waiting room and patient car park are empty?. I give them the absolute minimum rating.

Brilliant Doctor and receptionists
Got an appointment in 10 minutes after submitting online appointment request
I really appreciate Dr C Teare ‘s exceptional care.
Excellent service 🥰

I have now been on the phone from queue position 11 now for 41 minutes and still no answer and I went all though this already today, I was told by a doctor that they would refer me to the chemist who would ring me back in 1 hour Still waiting so decided to go up without the phone call from the chemist,only to be told they have no notification and they can not deal with me anyway as I don’t meet the criteria. Then I explained what the doctors had said and the chemist told me that the doctors does not understand the rules that have to be met so back to square one still waiting on the phone and it is now 47 minutes and still in queue position 3 which I have been for the last 20 minutes go figure And they ask you not to upset people what about our frustration PLESE ANSWER THE PHONE MRS S MARRIOTT YAY POSTION 2

Literally feel disgusted with this surgery and it's reception staff especially Sasha on the phone she was nothing but ignorant and in surgery did nothing to help, they wouldn't even make an appointment for 4 weeks time which the doctor asked us to do. Absolute joke, 100% reporting these to CQC I can see why they don't have outstanding ratings and only 2.5 on Google reviews.
Update. We have contacted the surgery and put forward our concerns these have firstly been either denied or ignored. We recently tried to ask for an appointment for our 3 month old baby the receptionist told us it was online forms or nothing and just hung up, you guys need some serious retraining and some respectfull receptionists. Again I reiterate what I've said before no wonder you have terrible reviews including through CQC which is concerning.

Manager is an absolute joke 1 simple medical note had this so called "manager", behave so unprofessionally it was disgusting. This was sadly related to the colour of his skin which is appalling behaviour.

I have been with this practice for 29 years, it's a shame that their current reception staff are extremely rude, they don't answer their phones and if you want an apt they refer you to a system that does not work. Off to find a new medical practice.

I had a very positive experience at the surgery today being seen by Nurse Jo for a smear test. I was nervous about having this done having had bad experiences in the past I (at other GP practices) and finding it very painful.
Nurse Jo compassionately explored my concerns before the test and discussed ways she could assist the process, explaining what would happen. I greatly appreciated her taking the time. The test was administered swiftly and painlessly with her talking me through what would happen when.
I found Nurse Jo to be very professional and compassionate.
Thank you.