UM Upper Chesapeake Medical Center Bel Air

typing this as i sit here. it’s been 5 hours. there was 3 of us in the waiting room and nobody has been called back yet for anything. i’ve asked about wait times to be told ask a nurse and that the people at the front desk don’t know. how can you be a hospital and not give us any update on anything. test results have been given back from the nurse walking around 3 hrs ago and we haven’t heard anything since. no take this to help no let’s get you started on something, nothing. asked for pain meds multiple times now. nothing. asked for nausea medication, nothing. there is now about 8 people who have joined the waiting room since and all are not gonna be happy about the wait. seriously get it together and do better for your patients.

I would NOT recommend this hospital to save my life at all. We had to wait 4 and half hours just to get vitals. Then was told we could look on line to see the x-rays. I tried looking it up and can’t till I get seen by the doctor. The ER lady was so rude and she look for a job outside of helping people. If you need help go to Franklin square.

Absolute joke of a hospital. Would rather die from my symptoms than have to come back here.

Any time I have had the absolute pleasure of having to come in for vomiting symptoms (I have gastritis so this is unfortunately common) I have been talked down to by nurses and staff for having “cyclical marijuana vomiting” on multiple occasions, even one where I had stopped using cannabis for a prolonged period of time with no ill effects.

Was met with incredibly unhelpful and even rude nurses, Having one basically refuse to fill my liquid I.V. And even start to argue with me about my symptoms (as if she could feel my feelings better than I myself could. Which feels a little out of line for an infusion nurse, but hey - im not the doctor! (Something they will remind you about here)) While the back of my throat felt like it was closing in on itself from dehydration.

Ungodly waiting room time no
Matter how empty the place is. I’m pretty sure the actual currency they run on is leeching the energy from your pain, suffering and frustration.

Once you finally make it in to the emergency room you can expect literally anybody and their mother to just appear and harass you. Absolutely no oversight. Was writhing around in an indescribable amount of pain vomiting into my bedpan just to look in front of my bed and have a complete stranger (not a nurse not a doctor, just some guy) come into my room and just ask “you good?” (Which also, what is wrong with you if you’re reading this.)

Would not be writing this review if it weren’t for the multitude of human beings I have come into contact with this building has hurt in one way or another from actual in real life negligence.

Anybody that has a hand in running this place should be absolutely ashamed and should be barred from working in the medical industry. Very glad to be on the other side of the country where there is zero chance I will have to be transported here again.

For shame. This is the Bad place.

Most of the nurses and staff are nice but trying to get them to take care of loved ones is ridiculous. They hang around nurses station and chit chat and gossip. My uncle had to go to bathroom and we called for help cause he is a fall risk patient and they have an alarm on his bed, 20 minutes no one came so I got him up and took him. They had the nerve to say you can’t do that and I told them then do your damn job. I know they are busy but standing around chit chatting for well over 45 minutes. Nah that don’t work with me.

The nurses, techs, and staff of the ER are all rockstars. They are very kind, friendly, and caring.

I think the problem is that the hospital doesn’t actually employ any doctors. The ER wait is absolutely ridiculous! There are multiple people in the waiting area writhing in pain, who have been here for hours. All the staff can do is try to comfort them. There are people with IV’s… in the waiting room. That seems crazy. I’ve been here for 4.5 hours so far and there is no end in sight. Last time I came to this ER I ended up waiting for 8 hours before finally seeing a doctor.

Unless you are bleeding out and have literally no other option, just drive somewhere else.

The nurses and staff all need huge raises. The admin needs to all be fired and replaced by people who actually care about patients and staffing of doctors.

Went in on Thursday (6/13/24) morning with severe pain in my abdomen. While checking in the nurse started getting vitals. Waited maybe 10-15 min before receiving an EKG and blood work. Total of 30-40 minutes from entering the ER and I was in a room in the back. They brought everything to my room, more labs, x-ray and sonogram. Out in less than 5 hours with an expectation to call surgery in the morning for a gallbladder removal as it wasn't an emergency. Staff was phenomenal, very kind and caring, all of them. Very happy with the quality of care I received.

Potential appendicitis, they leave you sitting in the ER for OVER 4 HOURS. Refused to allow anyone to speak to a doctor, let alone see one. Only techs and helpers. It seemed like pulling teeth to even get a nurse to speak to me, just trying to push the fact there were other people in the waiting room. Not to mention the looks of horror when I tried to leave. Like, hold me here longer and charge my insurance, but don't actively help a person who's struggling to breathe. Never again.