Local Guides World
Retailer with comfort-focused casual fashions, shoes & sleepwear for women & kids.
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Reviews — 6
I’m a bit shocked posting this, but here it goes. TLDR don’t shop at this location. Manager and retail associates are not well trained.
I was gifted pajamas from Splendid for Christmas. They were purchased at this location. I tried them on, and had to return them because they didn’t fit. I came in with the original receipt to request store credit vs a return - because who doesn’t love Splendid? To my dismay the store associate told me that they were final sale because “the website says so” even though the physical receipt said nothing to that effect (and they weren’t purchased online which is the only place this is apparently stated). When I pressed her about that gap in information and how the buyer couldn’t have known that, she said “I know it doesn’t say it on the receipt but I told this to the person when they bought them” and then said “I remember selling it to them.” How on earth does she know a single customer in the holiday rush three weeks ago? And how does a verbal comment - which can’t be proven true or false - make something final sale? Anything I buy final sale - in store or online - clearly states “final sale” at checkout and on the receipt. Either it’s printed or the associate hand writes it before handing over the item and receipt, right?? Finally she told me she could do an exchange. Great! And then the other store associate who I think was shadowing her in training on the floor (?) chastised me like a child for tearing the very basic cardboard sleeve the pajamas came in and said “we can’t take them back; you needed to be gentle with the cardboard. How are we supposed to restock that with the cardboard torn?” pointing to a wall filled with dozens of these pajamas that they clearly haven’t been able to sell out of inventory and don’t want more of… In what world is a customer spoken down to like that or expected to know to treat a flimsy cardboard sleeve carefully when trying on an item?! That’s like saying you can’t rip the plastic an item comes in when shipped to your house or the cardboard a toy comes in from Target vs restocking it with a new wrapper (which all retailers seem to do??). Then the manager came out from the back room and instead of asking me what was going on and being open to hearing about my experience, told me bluntly she didn’t have to accept the item back, no matter what the receipt said. I’ve never witnessed or received such patronizing treatment in a retail environment and frankly I’ve never had to write a review like this. It’s clear the root problem is in how the receipt is printed and not the fault of the store associate…but instead of acknowledging that and doing the right thing by honoring the return for a gift someone innocently received — which probably would have resulted in me spending more money in the store that day than the credit I was expecting — it was like they were having Groundhog Day with these returns and decided I was their problem. I’ll never be visiting this store again and I encourage you to avoid it as well.
I was gifted pajamas from Splendid for Christmas. They were purchased at this location. I tried them on, and had to return them because they didn’t fit. I came in with the original receipt to request store credit vs a return - because who doesn’t love Splendid? To my dismay the store associate told me that they were final sale because “the website says so” even though the physical receipt said nothing to that effect (and they weren’t purchased online which is the only place this is apparently stated). When I pressed her about that gap in information and how the buyer couldn’t have known that, she said “I know it doesn’t say it on the receipt but I told this to the person when they bought them” and then said “I remember selling it to them.” How on earth does she know a single customer in the holiday rush three weeks ago? And how does a verbal comment - which can’t be proven true or false - make something final sale? Anything I buy final sale - in store or online - clearly states “final sale” at checkout and on the receipt. Either it’s printed or the associate hand writes it before handing over the item and receipt, right?? Finally she told me she could do an exchange. Great! And then the other store associate who I think was shadowing her in training on the floor (?) chastised me like a child for tearing the very basic cardboard sleeve the pajamas came in and said “we can’t take them back; you needed to be gentle with the cardboard. How are we supposed to restock that with the cardboard torn?” pointing to a wall filled with dozens of these pajamas that they clearly haven’t been able to sell out of inventory and don’t want more of… In what world is a customer spoken down to like that or expected to know to treat a flimsy cardboard sleeve carefully when trying on an item?! That’s like saying you can’t rip the plastic an item comes in when shipped to your house or the cardboard a toy comes in from Target vs restocking it with a new wrapper (which all retailers seem to do??). Then the manager came out from the back room and instead of asking me what was going on and being open to hearing about my experience, told me bluntly she didn’t have to accept the item back, no matter what the receipt said. I’ve never witnessed or received such patronizing treatment in a retail environment and frankly I’ve never had to write a review like this. It’s clear the root problem is in how the receipt is printed and not the fault of the store associate…but instead of acknowledging that and doing the right thing by honoring the return for a gift someone innocently received — which probably would have resulted in me spending more money in the store that day than the credit I was expecting — it was like they were having Groundhog Day with these returns and decided I was their problem. I’ll never be visiting this store again and I encourage you to avoid it as well.
There quality of clothing isn't really good. I went in during the holidays a couple years ago I think and forgot the name of this store but & really liked this nice maroon colored jacket that had a scarf attached to it but you could always take it off & it was "on sale." The buttons weren't properly sewed on because several days later the buttons started to fall off. I wouldn't recommend this store
I have been a loyal Splendid customer throughout the years. On 2/17/2022 I placed an on-line order for one item. The item was timely shipped and delivery was to be fulfilled by UPS since I am a paying UPS Premium My Choice subscriber which qualifies me for automatic upgrades from UPS Sure Post packages to UPS Ground. What this means is that the delivery time is shortened because UPS fulfills delivery vs. USPS. UPS dropped the ball and handed my upgraded package to USPS. USPS has no clue as to what to do with the package so they returned it to Splendid. Rather than replace the order Lachelle in Customer Support accused me of committing fraud. She can tell from UPS tracking that my order was NEVER delivered and is enroute back to Splendid. Shame on you Lachelle. I will never conduct business with Splendid in the future.
Nice
Trendy and layback style. Staffs are friendly and helpful.
Philz Coffee
