United States Postal Service

This post office is hit or miss. It’s literally across from my house and I hate going there. If that lady from India is there because she is one of the rudest person she never wants to help you and likes to talk loud and make you feel like an idiot.
This is the second time I came to do a passport and she returns me because she already had enough people and she does not put under consideration that we having to leave work and take the kid out of school to come do this. We were there at 9:10 for God sake.

Amy was amazing. We didn’t have a passport appointment but came in as soon as the place opened and after hearing my story and my stress, she decided to see me right then and there because appointments didn’t start until 10 AM. She was a lifesaver and very patient with me and my mother and relieved a lot of stress.

Not giving only one star, because one day there was a very helpful lady who worked there. The Next week, I told the lady I had had a stressful year with several moves and she just busted out laughing. I said that I haven’t received any guidance on how to get my mail to the right place and she said with an attitude “well they don’t know because they see all these addresses listed”

Arrived on time for our appointments to have passport applications done. Amy helped us through the process, explaining why she needed additional ID, all the fees, etc. She was very nice and professional, and definitely knew what she was doing. Highly recommend this post office for passport processing.

The amount of mail that I have never received over the last few months is outrageous. Packages are marked delivered, but the postal worker was not even at my home (I work from home and I have a Ring camera). I’ve called, submitted claims to get some sort of compensation for lost packages, but they either do nothing or outright close the ticket. I’m at a loss for what to do. I’m so frustrated and I have lost so much money, gifts, etc because the packages never arrive. PLEASE be more mindful of where you are delivering people’s mail.

I recently had a phone call with one of the ladies who work at this post office. I was inquiring about my intercepted package that was being held for
pickup. Right as the phone call began, the lady on the phone was extremely rude and offensive, with a condescending tone and attitude. I understand it is a stressful time for everyone, especially those working at USPS due to the volume of packages they have, but that is no excuse to be so hurtful and harsh to a customer who is simply worried about their package and wanting to ensure it is not lost. She blatantly told me it is not possible to pick up packages from the post office, which confused me further as my whole purpose in intercepting a package was for it to be held for pickup. She was of absolutely no help. I tried my best to be nice and understanding, but unfortunately her attitude has led me to leave this review since I would hate for anyone else to be met with such unprofessional behavior.

After reading the reviews, we were hesitant to use this branch, but couldn’t get a passport appointment anywhere else for today. Super pleased. There were four people working and all were super friendly people. Since we were there for about 20 minutes, we saw dozens of interactions, all were friendly and helpful. Great post office!