Peel Med Clinic

Very Bad- My family is registered (as Family Doctor) with this clinic from past 7 years. THEY ARE MY FAMILY DOCTORS Yesterday, I called them (Derry Village) more than 10 times, no one picked up the phone, my 7 year old son was sick, had difficulty in eating, sleeping and breathing. When I checked that clinic is open, I took him to the clinic at 4.30PM. Receptionist(do not want to mention the name) was so rude, said no one can see him. There were 3 doctors available in the clinic, I requested her, but she did not allow and behaved very rude. . Finally I took him to Urgent Care.
They Have instructions pasted there, that rude behavior will not be accepted.... But first, they should follow these instructions