Richvale Medical Center

Today I had my doctor's appointment at Richvale Medical Centre The receptionist told me to call before I come, I called and they put me on hold for half an hour and no one came back to speak with me. I went to the appointment and the receptionist told me that two patients were before me after one hour I went to the desk to ask why I wasn't called the receptionist said one person was before then haff an hour later there's 2 people in front of me. Dr Kassim you are an excellent doctor get competent staff they are making you look bad.

It’s a wonderful clinic; Dr. Jan was kind and is probably the most professional doctor I have ever seen. The staff are excellent; the wait time is a bit long.

Worse clinic with some good doctors. Staffs at the reception absolutely do not know to be friendly, communicate, manage patients and their appointments. If you are here for your appointment, expect a wait time of 3-4 hour, there’s absolutely no difference between walk-in and appointment. What’s funny is - this is a daily scene. Btw, Doctors who work here are skilled, experienced and really top notch! I can understand why people still “wait” here frustrated. Doctors and clinic must stop overbooking patients and show equal importance to the time a patient spend waiting.
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Another update: Sep 09,2023
No change. Same situation at the clinic. Came here for 1:30pm appointment, time is 4pm and I’m waiting for my turn. What a waste !! Going down from 2 star to 1 star rating.
update-2: 5pm cancelled my appointment.

Reception staff is very polite efficient and cooperative. Rarity in most of the clinics these days. Another plus point walk in open 7 days a week. Doctors are excellent, cooperative. Best medical experience in recent memory for me.

Final straw broken! This clinic is terrible. If you have an appointment with your doctor expect to wait 1 to 2 hours after your appointment time. If you come in for a walk in, you are better off staying home a treating yourself. I haven't seen my family doctor in 2 years. Every time I go for an appointment they run so late I leave. Avoid this place like the plague.

This place was good 10 years ago but not now. If you have an appointment expect to wait 45 minutes to 1.5 hours after your appointment time. If you need to see your family doctor expect an appointment in about 2 months. When you do finally show up you'll be waiting and hour or more.

Do not come to this clinic or walkin.

Although Dr. Kassim is a wonderful doctor, but getting to see him is incredibly difficult. If you're booked for a certain time, you might as well book off an entire day from work, before you actually see him. I recently had a 1pm appointment with him, booked weeks in advance, and I didn't see him until over 2 hours later. He double books patients, takes walk-ins before you, and meanwhile, we have to schedule time off work - he has zero consideration or respect for our time. I can understand if things run 15 or even 30 minutes late, but him running over 2 hours late is beyond acceptable. There is no other business where this would be accepted. He needs to stop focusing on squeezing as many patients in, making as much money as he possibly can. Also, he needs to set an example by wearing a mask in the office. COVID is still very much around. I wish there were more doctors in Brampton, so I could drop him as my family doctor.