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Reviews — 8
Worst clinic EVER
This is the first time I've experienced a clinic where doctor refuses to even see me, just because long back I have seen some other doctor, who I no longer have access to. This was communicated through a receptionist after waiting for one hour. Doctor never bother to ask me what's my issue and what I can do about it. Horrible. I do not recommend anybody going to this clinic with unsympathetic people. Such a shame.
This is the first time I've experienced a clinic where doctor refuses to even see me, just because long back I have seen some other doctor, who I no longer have access to. This was communicated through a receptionist after waiting for one hour. Doctor never bother to ask me what's my issue and what I can do about it. Horrible. I do not recommend anybody going to this clinic with unsympathetic people. Such a shame.
I visited this location on multiple occasions, and each experience has gotten a little worse. Staff are unwelcoming and curt. As for the doctors, experience is hit and miss, depending on who you are matched with. Unfortunately, I did not get the name of the individual I had recently visited with, but they were rushing the appointment, and when I tried to ask for other follow up I was not given a proper explanation as to why I was being denied, and then rudely addressed by the doctor. Level of professionalism is very low again that is dependent on the staff that you are working with, but no high hopes.
I was a little concerned coming here when I checked out the reviews on Google, but fortunately I had an amazing experience ! It was my first time coming to this clinic and the registration process was smooth and seamless, so much better than most walk-ins I have visited in the past. I only waited 10 minutes in the waiting room before the receptionist directed me to the doctors
office. The doctor that helped me out was efficient without making me feel rushed. Will 100% be coming back.
Note: I came here at around 3:45pm on a Tuesday afternoon and left the office at 4:11pm
office. The doctor that helped me out was efficient without making me feel rushed. Will 100% be coming back.
Note: I came here at around 3:45pm on a Tuesday afternoon and left the office at 4:11pm
Best walk in clinic in Brampton! Incredibly reasonable wait time, 10 minutes. Excellent receptionist and doctor. The doctor listened to my needs and didn’t rush me. Would highly recommend this walk in clinic to anyone looking for a good experience.
I came in today because I had an accident last week where I bruised/possibly fractured some ribs. I'm stubborn so I just healed at home but the pain is getting worse again so I thought I would get a quick checkup to make sure I'm ok. They didn't ask where my pain was or what was wrong with me. They also said they couldn't see me because it had been a week since my accident. I don't understand why it matters if I'm feeling pain again now. I was told to go see my family dr but I know it could take a week to get an appointment... Overall I felt like they wanted to get rid of me. Not a great experience, very dissapointed. They wouldn't even do a basic checkup on me. Horrible, just horrible.
We are from out of province, we came to see the doctor for my son. The staff were so kind and helpful. The doc we seen was so friendly, knowledgeable and actually listened to our concerns. He was so good with our son and made him feel comfortable. Never met such a great doctor. Please consider moving to Winnipeg haha. So glad we came and we recommend this place to everyone in the Brampton area!
Visited the clinic for a simple TB test. I was informed that the TB test would cost $60. I questioned if last time it was $40 for work clearance TB, and then was informed that the prices have went up and I would have to pay,” $30 for this visit and $30 for the next visit”. The administrator was aware I had work documentation that needed to be filled as I provided the papers to her prior to receiving the TB test. On the day I returned for my follow-up visit to get my results they asked for me to pay $30 and I informed them that I would go to the ATM, and get the money. Another $30 was given prior to seeing the doctor. After seeing the doctor, I was asked to pay another $30.
I was confused as I was told I would pay $60. I was then told it is $30 for the TB test, $30 for the reading, and $30 for a signature. I was also told that physicians don’t pay for visits for assessments but I had to pay $30 for the physician to assess my arm. They told me these are the prices and it’s not within their control, and I said I understand that, and if the proper prices were articulated I could have gone somewhere else as other clinics charge $50 for everything. Also, I asked why they did not correct the total charge when I informed them I would go to the ATM to withdraw money as they only accept cash, but no explanation was received. I asked the administrator for her name, she stated she couldn’t disclose that information.
This experience was very disappointing as they were given two opportunities to clarify the total cost and yet I was misguided. I asked to speak to the physician, they said they are not responsible for the cost, it’s management. And when I was asked for managements number, they told me to look at their website, I had to ask twice for management information as they did not want to provide me with that info. They then provided me with an e-mail, which I sent a message to and received no response.
As a healthcare provider I understand that private clinics are owned by physicians and financial management is hired to help run their business. Knowing that the physician is responsible for the pricing because they ultimately own the whole facility, I did not push to speak with the physician on duty because I understand that they are extremely busy and money is not their primary concern.
For a clinic that charges a significant amount more than others they need to be clear on their costs and take responsibility when front staff misguides information. A healthcare facility needs to be mindful of empathetic and holistic care. I could tell by other patients waiting for their visits this is not conducted by front staff and your front staff will have a lot of control of how satisfied your patients will leave with your service. This is not a way to run a health care facility and it needs to be addressed.
Overall, this was a very disappointing experience, I suggest if patients are to visit this clinic be mindful of costs, and request for detailed costs through written documentation prior to receiving any tests because you will end up paying a lot more than other facilities. Fortunately, I did have the means to cover the cost, but I understand that many people have different circumstances and I wouldn’t want them to be placed in this situation.
I was confused as I was told I would pay $60. I was then told it is $30 for the TB test, $30 for the reading, and $30 for a signature. I was also told that physicians don’t pay for visits for assessments but I had to pay $30 for the physician to assess my arm. They told me these are the prices and it’s not within their control, and I said I understand that, and if the proper prices were articulated I could have gone somewhere else as other clinics charge $50 for everything. Also, I asked why they did not correct the total charge when I informed them I would go to the ATM to withdraw money as they only accept cash, but no explanation was received. I asked the administrator for her name, she stated she couldn’t disclose that information.
This experience was very disappointing as they were given two opportunities to clarify the total cost and yet I was misguided. I asked to speak to the physician, they said they are not responsible for the cost, it’s management. And when I was asked for managements number, they told me to look at their website, I had to ask twice for management information as they did not want to provide me with that info. They then provided me with an e-mail, which I sent a message to and received no response.
As a healthcare provider I understand that private clinics are owned by physicians and financial management is hired to help run their business. Knowing that the physician is responsible for the pricing because they ultimately own the whole facility, I did not push to speak with the physician on duty because I understand that they are extremely busy and money is not their primary concern.
For a clinic that charges a significant amount more than others they need to be clear on their costs and take responsibility when front staff misguides information. A healthcare facility needs to be mindful of empathetic and holistic care. I could tell by other patients waiting for their visits this is not conducted by front staff and your front staff will have a lot of control of how satisfied your patients will leave with your service. This is not a way to run a health care facility and it needs to be addressed.
Overall, this was a very disappointing experience, I suggest if patients are to visit this clinic be mindful of costs, and request for detailed costs through written documentation prior to receiving any tests because you will end up paying a lot more than other facilities. Fortunately, I did have the means to cover the cost, but I understand that many people have different circumstances and I wouldn’t want them to be placed in this situation.
