Hayai Sushi

1 Star
I ordered sushi at 7:30 PM, and after 3.5 to 4 hours, I still had not received my food. I called the restaurant over 20 times. Several times, they hung up on me, and when they did answer, they kept telling me the driver was on the way. However, the food never arrived. This was an absolutely unacceptable experience. I cannot recommend this place to anyone. Poor customer service and zero accountability.

Feel free to adjust it further to include any additional details!

We placed an order via thuisbezorgd at around 5:30 and we called at 6:30 to see if the order was already on its way. The person pn the phone responded by saying that our order was just about to leave the door, we waited more then an hour and mind you the restaurant is 5 minutes away from me. Then we called again and the order still hasnt left the door.
All and all its been more then 3 hours since weve ordered and still havent received anything.

I’m customer since 3 years and can see that that quality of food is not the same it used to be. They have some attractive deals but quality should go above quantity. Last order we didn’t receive kropoek and despite my few attempts of contact the restaurant, my inquire was left without respond. Therefore 1 star for services.

THEY STEAL YOUR MONEY!
Recently ordered sushi and indicated on the website that I would pay by cash (60 euro) and the order was around 55 euro's. The delivery boy didn't get change form the restaurant so I told him he can bring it by another time. They never came. I even called them the next day and they told me they would bring my change. They stole my money. Plus they were so late with delivery. They could have returned the money and keep me as a customer now they missed out on that.

I’ve been ordering food from Hayai sushi for the past 3 months and every time the food is amazing and there’s not a single thing missing. Every ingredient is fresh.
Today I ordered from them and it said that the food will arrive in one hour, but today’s kind courier Akram was super fast; he arrived in 20 minutes since I placed and paid for my order. Moreover, he was so kind, full of energy and totally made my day!!!

I ordered a year ago from this place and they took more than an hour to deliver. I ordered today again bc I forgot that they were so slow. The delivery was taking forever, so I called to ask. They told me that I was wrong, that I ordered 10 min ago and that “they cannot be that fast”... Very rude service. Anyway, the food arrived an hour and 15 min after. The warm sushi was cold. Never again.

I have already ordered a few times from this sushi place. Usually there is a delay in the delivery, the estimation says 30 minutes and it takes 1 hour and a half.

Also, I like very much the sushi with cream cheese, but it looks like they are putting a cheap cream cheese now, it tastes bad.

So why do I still order from them?
Usually for the price... for the lunch in a Wednesday, I’m not willing to pay much.