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Reviews — 8
Ordered an item for Christmas, which stated would arrive before the holiday. Changed delivery date 3x’s, with arrival now after Christmas. The item won’t arrive subtle after the recipient has flown back to her home stage.
Returned and online purchase in store. I had a question about the mens jeans and I was directed to a manager. The manager took her time to discuss fabric with me and show me the best option that matched my needs. The store has a nice selection of clothing. The store is a clean and organized.
Excellent customer service and a worker complimented my jeans
I been going to Gap outlet for a very long time. But it has been few months every time I am there, they always been closed. Weather due to flood, not enough staff or internet service is down, always something! Saturday i went around 5pm and they had a sign saying we are closed because nternet service is down. But of course worker are inside the store chilling. I won't be surprised if this gap closed down soon because of careless staffs!!
I love shopping at this store! The clothes are of excellent quality! Today I was making a purchase, at the time of paying, I was a little entertained when the cashier asked me my date of birth and I didn't understand her and since my first language is Spanish... she started laughing at me with her other colleague! ! How unpleasant this is in a customer service store where they must give a good and respectful service to the public.
No one said hi or greeted me, I walked into the fitting room with no one saying a thing... I checked out opened a gap card all while the cashier was texting on her personnel phone, what did Rochester close and this store is still operating?? I felt the manager in charge was the one on her phone, I will close this card asap and never go back!!
Very messy. I understand, it's December and retail is crazy, but come on!! Also staff was not concerned about the customers (or cleaning up this trainwreck). I've worked retail for decades so I understand this time of year is rough, but if you cant even try, get another profession!!
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