frontierairlines

Fair for the price for short trips (~3 hours). Better than Spirit, doesn't require you to arrive 2 hours early.

Worst airline ever!! I watched several elderly people who needed assistance with wheelchairs get 0 assistance. Then when boarding the plane someone who worked there was sitting in a wheelchair. Checking in is a joke. Customer service is poor. Also, the plane was late and we were late leaving the airport and got home way later than expected. Yes, it was a cheap flight, but wasn't worth it at all. Don't fly Frontier!!

So I can rate this any less or any higher. You get for what you pay. It was my first time with F9 and I have to say I was impressed. The seats are as comfortable as they can be. The flight was on time and coming back they sent a message that the flight might be half an hour late but it left on time.

Worst experience ever. Delaying the flight 1st time 2hours, 2nd time 1h-10min, 3rd time 3h-20min, 4th time almost an hour... It's 10pm and I'm still waiting for a call to start boarding the plane... Don't flight with Frontier, save your health and expend little more money on another airline. By the time that will arrive to my destination, my shutter to the hotel will be canceled, and my hotel doesn't have after 12am check-in. Think about it, could be happening to your family.

Worst possible airlines.
Black lady doing check in was very rude and wouldn't check in my baggage when I was before the 45 minute threshold.
Absolutely no customer service. No number to call. This is Ludacris.
I will never fly frontier ever again.

They charged me $100 for my small carry-on bag and $100 for my wife's bag. I have never paid for small carry-on bags before. Later inside the plane I did not have the space that I paid for available above my seat, so I had to put my suitcase and my wife's 6 or 7 seats further back. I tried to explain to the staff that someone was occupying the place for the I had to pay and they only told me to put my luggage further back, that's a problem when I got off the plane, I also paid extra to sit in the front. I arrived looking for something cheaper and I was mistreated in addition to paying almost like first class in American Airlines

The people working at this airline gives the worst customer service I have ever seen. My wife and I bought round trip from New York to Miami. We traveled with personal items only. On the way to Miami we didn't have any issues.

Returning to New York we encountered a rude manager that wouldn't let us board unless we pay for carry-on bags [the same bags we traveled with from New York] because they were "too big".

When I demanded an explanation, an agent called Tatiana said to me "either you pay for the carry-on or you don't board the plane".

When I tried to talk to the manager again he answered in a very entitled tone and said "Do you want me to charge you for the flight of New York as well?" And laughed at me.

These people shouldn't be allowed to deal with public.

The robbed me $90 for one bag.