Eliot on 4th

I’ve lived here for about 4 months now and it’s been a great experience. I moved here for work from the other side of the country and chose Eliot sight unseen. Leah, a member of the leasing team, was really helpful and communicative. I had tons of questions, had to change my move in date, and other things that involved updating the lease, and Leah was very understanding through the whole process.

All of the service team members have been friendly and helpful as well. I’ve had tons of packages delivered since moving here and nothing has been lost or stolen. I feel very safe living here because there’s always a concierge screening visitors. Jose, the service manager, is especially helpful. Shortly after moving in (I didn’t know any neighbors yet) I had a large furniture item delivered and Jose insisted in helping me get the package to my apartment. I really appreciated that.

I’ve had very few maintenance issues, but when I’ve had to submit a maintenance request, the issues were handled within 24 hours each time. The service technicians Damon and Chris have always been timely and respectful when entering my apartment to do maintenance. They’re always friendly when I see them around the community as well. All of the employees here go the extra mile which has made living at Eliot on 4th fantastic.

The mezaneen is always clean and free of flys.
I live on floor 2 so I appreciate the attention to detail, and don’t take it for granted. Thanks!

After being conditionally approved for an apartment, submitting all required documents, including two pay stubs, a bank statement, social security number, and drivers license number, my application was denied because they couldn’t “verify my income and identity.” The day I was denied the apartment was posted back online for an additional $450/month more than what I would have paid. If this is how they treat people who aren’t in a lease, I can’t imagine the sketchy stuff they pull once tied to a lease with them.

Front desk is nice and the lobby is always spotless clean. Love living here. But wish the pool was open longer and you could have more guests at the pool.

The maintenance team is incredibly good — they have super quick turnaround times, usually fixing any issues within a day or two. Chris has been especially great to work with the past couple weeks.

The building is great, and the front desk staff are lovely, but the management office leaves a lot to be desired. Upon moving in, my roommate and I were overcharged for rent multiple months in a row -- even after flagging the issue on several occasions. Later, I had a package of significant financial value lost after it was signed for by the concierge. I emailed the concierge several times, never got any response, and had to eat the loss of several hundred dollars. Finally, upon moving out, we were again overcharged for things (such as pet rent) that had already been deducted in our last month of rent. In short, they are prone to serious mistakes, and it was always a fight to get them to acknowledge it. I expected so much more for what I was paying.

Very nice building with the best staff there is!!

Adding a bit more to this review after living at Eliot for a year. Great amenities and amazing staff all around! Special shout out to Nina and Leah from the leasing office and José from the front desk for their efforts in fostering such a welcoming environment.