Equinox Westwood

The employee who signed me up here claimed i had no obligation and could leave any time making it “different than other gyme” ive had injuries and lifr events and $270 is a waste for what they offer. Theyve been stealing from me. I havent set foot into an equinox in months. This is terrible business practice. Stay away.

You would think that after they raise prices to “improve overall quality of the gym” they would actually do that. Instead, we’re left with deferred maintenance and faulty equipment.

The men’s locker room hasn’t had air conditioning for the last two weeks, shower doors are creaky and sway open while you’re showering, steam room door doesn’t fully close, and (also in steam room) there hasn’t been a single bottle of eucalyptus spray that worked since I started my membership in early 2022.

These are just a few maintenance items that really don’t make this gym worth the price. I guess this begs the question: how much do we have to spend to get a luxury gym experience?

Terrible !
I’ve sent first email on July 3rd , asking for freezing my membership for a month! I was asked to send the email to another person. I was told that am able to freeze 2 months per year contract! But don’t believe whatever they tell you when they want you to sign a contract with them! I sent on 10th of July another email to follow up because no one responded to the original email. I was told that I can’t freeze in august, but I can do so in September! I told them that am going to be traveling in august not September, but no matter what you say they don’t seem to understand what your saying!! So I sent again email on 11th of July ! No response!!
Then I got an email from a third person saying that I can’t freeze in august but I can do so in September…. I again explained the situation!
Btw , when you freeze they say they charge you $50 ! Which was never the case ! When I freeze my membership for One months in December last year they charged me way more ! I was told that they will get back to me on this for a clarification but no one did !
I copied the cancellation team on my email on 12th July and they never wrote me back! I again sent them an email AGAIN on 17th of July but they never responded!!!!!
I spoke yesterday with the manager who is already been contacted a several times! She told me she will get back to me! But no idea when .
Am so disappointed with the way they handle this business, and their professional level!
I wish I read these reviews before I joined them!

If you look at the very recent reviews you can have an idea of the situation at this gym !
they charge you $225 every single month, and they have you to commit to this for whole year! It’s ridiculous!

Do you really think that I haven’t contacted concierge before me posting here ?????
I wish I can post the emails that have been sent to show how many times I have tried to solve the before posting here , but google don’t let me post emails screenshot for maybe privacy reasons.

I have been a member since 2005 when this Equinox just opened. This used to be a wonderful gym and the trainers are outstanding. However, it has deteriorated considerably since the new manager has come on board. As an example, I was told that massage sessions not used during Covid would be reinstated. After being told I had three unused sessions (over $300) and talking to the manager, who said she would look into it, I got a phone message that they would not be. I’ve written three emails for an explanation. The manager is never available. This after 18 years if membership!

Update: I am editing this review two weeks from the first posting. After writing to the Concierge at Equinox, the Equinox regional manager reached out to me and the general manager at Westwood finally got back to me. I have now been credited with the unused sessions, and the general manager apologised. This was very unnecessary, but I appreciate that they finally addressed this. I have nonetheless decided to transfer my membership to Century City and upgrade my membership to Destination so I can go to any Equinox. This allows me to keep my trainer at Equinox. I hope that other issues at this club are addressed.

Always dirty. Rude members. Declining gym.
Still no AC or ventilation in locker rooms. No explanation or apologies. Covid sweat box.

I joined equinox back in January 2023. Before I joined I made sure I asked them if I could freeze my account because I knew that in April I would not be able to go to the gym because I will be fasting for the whole month (for religious reasons). I was assured that I am allowed to freeze my membership whenever I wanted and would only have to pay $50 for the freezing fee. Knowing that, I signed my contract and started my membership. In April, I noticed that even though my account has been frozen, I have been charged the full membership fee. When I reached out to the concierge and the club (Equinox Westwood in LA) that is when I realized how unprofessional and rude those people are. I called the concierge every morning for a week and they keep telling me we’ll call you later with an update and till this day no one did. I called 4 times the Club, trying to talk to the manager, every time I was told that she was in a meeting and that she will call me back, she never did. This is such a shame. Before I joined the club everyone was so nice and eager to help, and once I signed up they showed their true colors. The same manager that emailed me to offer me a tour has suddenly become so unavailable, unaccessible and busy. I had to drive there and ask to see her. When I finally got to see her, she first acted like I was at fault and that my issue was irrelevant. She told me that she will credit my account and that next month I will just have to pay the $50 freezing fee instead of the full fee. To my surprised, I have noticed that I have been charged, again, the full membership fee. It is such a shame that they can’t even hold up to their words. I tried reaching out to her, and once again they showed me what a huge mistake I made joining their club. I have been ignored by her and disrespected by her front desk staff. This is not a way to run a business, going around deceiving and disrespecting people. I expected better treatment and customer service for a so called high end gym.

I’ve been going here for 10 years and it used to be a wonderful gym. Now there seems to be somebody who is a thief as I had my wallet and watch stolen from a locked locker. This has also happened to two other individuals that I know (their lockers were also locked). Management refuses to admit there is an issue. They have also oversold memberships recently to the point where it’s almost impossible to find a free weight bench or machine between 7 and 10 AM or 4 PM until 8 PM. If you swim be prepared to wait in line. I have canceled my membership and will just work out at home as it’s no longer worth coming here.