Palette at Arts District

I've just finished my tour of Palette at Art District and Jay has been superb in his customer service, patience, and overall knowledge of the property. Upon telling him my needs, he accessed the scenario and recommended the perfect floor plan that fits my circumstance. Again, big thanks to Jay for making my experience a memorable one.

I had a great experience in my 2nd time renting an apartment at Palette. The apartment was great from day 1. I had no significant issues and the staff was helpful when anything small came up! Shaundria was excellent! Was always there when I needed her! I highly recommend The Palette, especially if you work in DC. Was very convenient to my job downtown!

My apartment shopping experience was a lot less stressful thanks to the friendly and professional demeanor of Jay in the leasing office. I had a ton of questions and he was very patient and thorough from the time I called and throughout my walkthrough. The units are clean and the neighbors seem happy. If you’re looking for a place, give Jay a call!

really nice units, and so close to many good restaurants. easy access to DC and the University. Mr. Jay Brim, the leasing agent was super helpful and answered any and all of my questions!

Jay has been extremely helpful. He is always friendly and goes above and beyond to assist residents. He recently exceeded expectations around a package that delivered to me. He made sure that I received a package that was delivered while I was at work. He also always has a pleasant demeanor.

Shaundria Smith the assistant manager is always a breath of fresh air. She always has a smile on her face and willing to assist any way she can. She was very helpful with helping our family locate to a different apartment with in the building due to physical needs of our family now. We greatly appreciate Shaun
P.Brown ❤️

So far, the experience has been good. The buildings are in a nice location. Jay was pleasant and did his best to answer all of my questions. After the tour, I was very excited to put in my application for one of the apartments. I haven't moved in yet, but I'm still looking forward to it. Make sure you understand everything you are being charged for before you sign your lease. It all adds up!

Update: Initially I rated the Palette a 4. As you can see from the other reviews, Jay's service gets the ratings. He means well and tries to be helpful. As you can also see, the latest ratings come from people who have simply toured the property. Well, I signed the lease and am slowly trying to move in. Unfortunately, the living standards are subpar which caused me to drop my rating down to a 2. I haven't fully moved in and I am seeing roaches in the apartment. My apartment is practically empty. I haven't even cooked here or had a meal in the apartment yet. My furniture is brand new.
I have spoken to five different residents and four of them shared that they've had a problem with roach infestation. One resident shared that the garage elevator was down due to there being a mouse problem in the elevator chute. YIKES! I can't say I witnessed any mice, but I can say the roach probably is out of hand, especially because I'm afraid of roaches and can't live with them.
Another problem has to do with the garage. The trash is constantly piling up in the garage on every level. For some reason, the trash doesn't go into the rubbish chute. Also, the garage gate is always open. For $60 a month, the garage isn't very secure.
I have emailed my concern to staff regarding the roaches and they are trying to figure out what to do. So far the apartment was treated twice to no avail. I will update once there is a lasting solution because the chemicals used to treat the apartment are very odorous and ineffective.