Hotel Indigo Los Angeles Downtown, an IHG Hotel

Hotel Indigo is a beautiful and centrally located hotel in downtown LA. The rooms were clean and spacious. I also had an amazing view from my room. Now to the customer service. I was scheduled to check in on Monday and can admit that I forgot to update my hotel reservation after the airline offered to change my flight due to Hurricane Hillary. I called to make the adjustment on Tuesday after I realized only to have the representative impatiently tell he couldn't find me because I have 2 last names. He eventually found the reservation after providing the confirmation # and informed me the front desk would have to adjust the reservation from M-F to Tue-Sat. I get to the front desk and am informed "We don't have any rooms; you can just check back." (They did in fact have rooms available but I had just got off a 5 hr flight and didn't feel like fussing). I called the following day to see if I could check out on Saturday and they informed me that I needed to go back to the front desk. So finally after talking to 3 people, Irvin at the front desk was able to help me change my checkout to Saturday. I know that you attract bees with honey so I always make sure to check my attitude even when I'm in the wrong but the fact that it took me talking to 4 different people to accomplish such a simple task is utterly ridiculous. Irvin is honestly the only reason the overall rating is a 2 instead of a 1.

Great professional hotel ideal for business and pleasure. Staff was very courteous and the rows of free bottlrd water in the lobby is appreciated. The hotel is designed grandly with a touch of boutique-style. Not sure what the theme is here, but I quite dig it. Did a LOT of work and meetings here and their facilities were definitely nice and welcoming.

Room-wise, it was spacious and clean though I felt the placement of the AC right above the bed wasn't great (I get hot but also get chills easily if the AC is blowing at me directly). The views were excellent!

Stay here with my family and thoroughly enjoy our stay. The hotel is beautiful and unique. We loved our view! The food, pool, and service were all great too. We did have a broken AC in our room but once we brought the issue to their attention they were very professional and gave the option to move rooms. Would definitely stay here again.

Hotel Indigo Los Angeles Downtown exceeded my expectations and became the ultimate retreat for a man seeking both comfort and style. From the moment I stepped into the sleek and modern lobby, I knew I was in for a treat. The attention to detail and contemporary design elements throughout the hotel left a lasting impression. My room was a haven of luxury, boasting a comfortable bed, stylish decor, and stunning views of the city skyline. The hotel's amenities and fitness center, provided the perfect balance between relaxation and maintaining an active lifestyle. The staff was friendly, professional, and went above and beyond to ensure my stay was flawless. The location of the hotel was ideal, with easy access to local attractions, dining options, and vibrant nightlife. Hotel Indigo Los Angeles Downtown truly understands the needs of modern travelers, and I can confidently say that it has become my go-to choice for future visits to the city.