Hotel Grand Chancellor

Good location hotel in CBD, the size of the rooms also not too bad but, the lobby looks a bit dull. Need some touch up or renew the look but not bad. The signboard of hotel is a bit dirty, or the wording looks faded. Rooms are great. Newly renovated. Recommended if looking for budget hotel in CBD.

Great location and awesome buffet breakfast. Service was warm and welcoming. The power point in the bathroom did not work and informed front desk and was informed it would be taken care of but did not get fixed.

A Nightmare at Chancellor Hotel: A Masterclass in Disappointment

I recently had the displeasure of staying at the Chancellor Hotel, and I can confidently say that it was one of the most disastrous hotel experiences of my life. From the moment I stepped foot into this establishment, I was greeted with disappointment at every turn.

Let's start with the staff. Incompetence seemed to be their specialty, as they consistently failed to provide even the most basic level of customer service. The receptionists were uninterested, rude, and seemed to possess zero knowledge about the hotel's amenities or local recommendations. It was as if they were doing me a favor by allowing me to stay there.

Next, let's discuss the rooms. Dingy, outdated, and lacking even a semblance of cleanliness, they were an absolute horror show. The bed was uncomfortable, the linens were threadbare, and the furniture seemed to have been salvaged from a thrift store reject pile. The bathroom was a whole other level of revulsion, with moldy tiles, leaking faucets, and a distinct odor that made me question whether the housekeeping staff had ever heard of cleaning products.

Now, let's move on to the noise. If you enjoy the soothing sounds of construction machinery and street traffic throughout the night, then this is the perfect hotel for you. The noise insulation was nonexistent, making it virtually impossible to get a decent night's sleep. It felt as if the hotel was situated right in the middle of an active construction site.

Oh, and let's not forget about the "amenities" promised on their website. The fitness center was a joke, consisting of a single rusty treadmill and some outdated dumbbells. The so-called "high-speed" Wi-Fi was slower than a snail on tranquilizers, making it impossible to even load a simple webpage. And good luck trying to find a parking spot in their cramped and poorly maintained parking garage.

To top it all off, the location of the Chancellor Hotel was less than desirable. Situated in a shady part of town, I constantly felt unsafe venturing outside after dark. The surrounding area lacked any decent dining options or attractions, leaving me stranded with limited choices.

In conclusion, the Chancellor Hotel is a disgraceful excuse for a lodging establishment. From the abysmal staff to the decrepit rooms and nonexistent amenities, it is a place that embodies disappointment in every aspect. Save yourself the anguish and find another hotel that actually values its guests.

Stayed at this hotel last Friday for one night before flying out to Vietnam. Over all it was a very pleasant stay. The staff were extremely polite & helpful. However one thing we were very confused about? We booked for breakfast & were given complentary tickets we assumed it was complentary but, when we went to check out we were told we had to pay???? Please do not give false promises & just avoid using the tickets. Also the shower in our room was very slippery & dangerous as we are an elderly couple we really didn't find it very user friendly.

Very outdated and probably was 4 star hotel in the 1980s. For the price we had higher expectations. Firstly, we cannot fault the customer service, all staff were great to deal with. Upon entering the room though they are very dated and small. The shower had no pressure and is either scorching hot or cold. The room service menu is redeeming but after 10pm you cannot access any of the drinks - how is it possible to have some butter chicken but not a simple milkshake for a midnight snack?
We had high hopes particularly because of the price but have stayed at properties that are cheaper and have better amenities. The location to the theatres and other major Melbourne highlights is attractive but we feel that there would be other locations within the area that are of higher quality for the same or even cheaper.

Pros: #1. spacious room, with a desk; #2. in a central location; #3. a great rooftop pool; #4. Restaurant food is yum and not too pricey. Cons: #1. there was construction going on that had not been mentioned when booking, or on the website, or on check-in - instead I woke to the loud sound of drilling, which was awful after a flight when needing a sleep-in to get over time differences. There was no apology or any attempt to do anything when I raised this with reception. #2. The bathrooms have been renovated & look modern, but are impractical and risky: there was a big step up into the shower (which has a very low ceiling) with no handrail to help when stepping back down with a wet floor (& nothing to stop water dripping everywhere). I have a leg impairment and found it very scary & difficult each time I needed to step up, but especially down, from the shower. Would not have booked here had I known of this setup (I’m fine with normal bathrooms but this was inaccessible even for my needs). #3. negligible signage to help you find the pool (or the right door when you need to come back down), and the pool only has a narrow ladder style entry - needs steps.

Service was fantastic, and location was great. Short walk into China town for food and easy access to most areas.

Room was slightly dated though, older TV which would not let me change hdmi inputs.

Roof top pool was nice, and the night view was great.