Things Engraved Ottawa

I had a great experience with Things Engraved getting custom engraving on glasses for a gift. I went to the location on Belgreen Dr. to see if they could customize the engraving more than the online tool was allowing. Will was super helpful in the store to produce some mockup designs for me to review and it was fast turn around time for the engraving. I'm really pleased with the finished product and I'll definitely be back for future gifts! Thanks so much!

Went to get a wedding gift but they havnt updated Google properly and I went there for no reason on a Saturday.

IF I COULD LEAVE A NO STAR REVIEW I WOULD

These people advertised a machine as never used. And working. Spent almost 2000 dollars and 12 hours of driving just to get a machine that I Can’t Actually Use. They stopped responding to my messages and will not answer my phone calls.
Caroline in a less than sub par person that has no problem screwing over people.

I recently order a customized flask and shot glass set to give as a gift. The website made it seem like it was a very simple process of customizing the items but when I received the items I was really disappointed with the work done on them. I had asked for the flask to be customized on the front and back only to see that the front was customized and the back was blank. The customization was also slanted on the flask and of course cannot be altered since it was engraved. I was also disappointed to see that the symbol I requested to be on the shot glasses was completely different than what was engraved. If there was an issue with the symbol I requested, I would have appreciated if someone from customer service reached out to me prior to see if I was okay with the symbol they recommended or simply ask if I could remove it from my request rather than assuming that I would like it. I also really dislike the way the font turned out on the shot glasses, it's very uneven and jagged and it's a completely different font color than the font on the flask! I asked for black font on the flask and shot glasses but the flask has silver font (which is partially slanted) and the shot glasses have black font with a symbol I didn't even request. To be honest, the flask and shot glasses do not look cohesive and because of this I wish someone reached out to me first if there was an issue with my request. Overall, I am quite disappointed in this purchase and I have to resort to buying a blank flask and shot glasses to customize on my own with permanent vinyl.

I did choose to give 1 star because I requested expedited delivery and it did arrive before 2 business days. However, the work done on the products was extremely poor and not what I requested.

I ordered a memorial name plate for a portrait being sold to a customer of mine. It took 6 business days to be shipped to me from Ottawa to Ottawa and they put the incorrect year on the plate. I phoned immediately to explain their mistake and that I needed the correct plate asap as I missed a deadline for my customer because of them. No apology and had to email a pic of the wrong plate. I asked to reply with acknowledgement and when the new plate would be on its way. Nothing. Next day phoned again to find out if they received my email. She had forgotten to reply. 5 business days and I still have no plate which was to be shipped from Ottawa to my Ottawa address. Obviously no priority put on something for being their mistake. I never had problems when they had a kiosk.

&& check out my Updates in the end. &&

Be careful!!! Would rate 0, unfortunately that’s not available.

Ordered engraved gifts 2 weeks prior to Xmas Eve. Was told only takes 5 business days to receive them. Contacted customer service before Xmas Eve to track my order, no response until Dec 29th, just was told they are not responsible for when the order is actually received by the customer.

Haven’t received my order and don’t know when I will. So can’t tell anything about the engraved things ordered. But they have offered the worst online shopping experience I have ever had. No customer care at all!!!Strongly not recommend for any orders from them unless you expect huge disappointment.

Updates:
Received the order in 4 weeks finally (don’t believe their 3-5 business days trap) just to find the engraving was wrong. They put 2005 instead of 2015, so changing 5-year birthday into 15-year!!!

A total garbage and waste!!!

I ordered some beautiful Christmas decorations about 2 weeks ago, they were a fantastic price. They came fairly fast during this pandemic, only took a week and it was delayed because of Canada Post. The items which were breakable were wrapped really well. Unfortunately 1 of the figurines arrived broken, I emailed the company and they were prompt with their response and are going to send me a new figurine. Fantastic service and customer care. Highly recommend!