Jungle Island Family Entertainment Center

Drove all the way here with a cranky toddler on a rainy day (weekend)…Google and website BOTH say open and the place is completely closed when we arrive. So the one star is for lack of communication, can’t speak for much else…because we never got in. Please update your hours and save lots of mom’s having to deal with toddler meltdowns.

I love this place but today we went at 3:15pm and it was closed even though in the website it said it was going to be open. Would love to know the actual operating hours, that would be helpful.

If I could leave negative stars I would. The place has potential but it is VERY HOT. half of the games do not work and they do not tell you that before you pay. Very overpriced.

After we paid and noticed half the game weren’t working and the kids were getting irritated from the heat, we asked for compensation for possibly more game points instead of the playground play. The lady working front desk said she would call the manager or owner to see what she could do.. once she called them she had her on speaker phone and told them our situation. The first thing the “owner/manager” says is “what nationality are they?”

I didn’t really understand why that even mattered but it was very inappropriate and unprofessional. At that point, I was not even interested in a refund or being at the place. Also, there was no one else there and it’s a Friday evening. So 10/10 DO NOT RECOMMEND!! The owner is a racist.

Place is super small and very dirty! Not sure when these other reviewers went to claim it was a good clean place to play. The entire family got sick for three days right afterwards. It’s clear they don’t go all the way up the levels to do even a routine clean. They have building materials just crammed under the crawling levels that can easily be reached for small children. Definitely will not recommend or attend again.

CALL BEFORE to get prices. In July 22, 2023 (Saturday), prices were as follows, 0-3 was $5 and 4 and up was $10 for the jungle gym. A little pricey in my opinion for jungle gym and a few games. Thankfully adults are free to get in if not going to jungle gym. I would give it another star if the air conditioning was better and the jungle gym had better lighting.

Went here for the first time… I stay on the north side of Austin and wanted to try something different and drove to South Austin to bring my toddler to a place that had the AC barely working it was so hot we had to leave ( The weather is 88 degrees outside today ) and we’re charged $18 and we’re not even there for an hour. Frankly I’d like my money back And we will not be returning here again

This place is cool, kinda dark in playground area, but price was responsible!