Local Guides World
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Photos — 93
Reviews — 8
My mom who's 80 years old went today, she arrived at 10:40 and it's now 1:15 she still hasn't been helped for her Ipad. She's leaving your location. She just purchased her Ipad yesterday and sonething isn't working not also that you have poor service but nothing extra is done for elders. Yesterday she had to wait standing up and believe me my mom isin ggod shape!
An awful experience. They told me they need to reinstall an older version of operating system and I have to come back in about one hour. I came back and they told me they are not ready and I have to wait for their phone call…I waited another one hour and a half, I did not receive any call & I came back and surprise, they told that I should have come in 24 hours…Total surprise after « hovering » two hours and a half in the mall. Finally after intervention they came with my iMac but they were unable to use the Time Machine because it was now an older operating system…Came back home and reinstalled the newest operating system after I lost my entire morning in the store…could you trust the technicians at this store? Genius Bar ? Let’s be serious….
Very fast and friendly service. Super efficient when selecting a new Apple Watch and checking out.
Very bad attitude toward customer. I had to tell the supervisor Dave to walk away from me after a very disagreeable attitude. Fortunately, I had spoken with the general manager of the store Karima who told me she was going to speak with that supervisor. I never had an experience like this in any other Apple store or genius bar. I phoned Apple Support Canada and made a formal complaint explaining the situation. I hope for Apple's reputation and for respect to customer you should not have to go through the same experience I went through.
I definitely recommend you not to buy Apple accessories even if suggested by an Apple vendor, look at the genuine iPhone cover I bought here after 15 months of normal usage, main issue is that my phone has marks now on the edges (I never took it out), resale/trade in value of my phone just dropped…. A supervisor just told me : we understand your frustration but can’t do anything, all our iPhone cases go through the same testing process and are covered by a one year warranty only. I told him that I bought iPhone cases on Amazon for a third of the price and my phone was more protected, he acknowledged and told me he understood my frustration…
I wanted to share my gratitude to the team at the Apple Store in Laval for exceptional service. This place is a hive of activity - on a Saturday afternoon, it was so packed, I couldn't count how many employees and customers there were, but I can say this: the staff is all very friendly, organized, and took the time to serve each customer with care. In my case, they exceeded my expectations in resolving a problem I was having with my phone. This is a very well-managed store that knows how to give exceptional customer service.
Thank you!
Thank you!
I recently had a fantastic experience at the Apple Store - Carrefour Laval and I'm delighted to share my positive review.
From the moment I stepped inside, I was greeted by friendly and knowledgeable staff who were eager to assist me.
The store itself had a sleek and modern design, creating a visually appealing and inviting atmosphere. The layout was organized and easy to navigate, allowing me to explore and interact with the products seamlessly.
The customer service I received was exceptional. The Apple Store staff members were patient and attentive, taking the time to understand my needs and provide personalized recommendations. They demonstrated extensive knowledge about the products, offering detailed explanations and answering all of my questions with enthusiasm.
The product selection was impressive, showcasing the latest Apple devices and accessories. The displays were clean, well-maintained, and fully functional, allowing me to try out different products and experience their capabilities firsthand.
When it came time to make a purchase, the checkout process was quick and efficient. The staff member assisting me ensured that everything was set up correctly, transferred my data seamlessly, and even provided helpful tips and guidance on how to maximize the use of my new device.
Overall, my experience at the Apple Store was outstanding. The combination of a stylish and inviting environment, knowledgeable staff, and a wide range of high-quality products made for a truly enjoyable visit. I left the store feeling confident in my purchase and impressed by the exceptional level of service I received. I would highly recommend the Apple Store to anyone in search of top-notch technology and an exceptional customer experience.
From the moment I stepped inside, I was greeted by friendly and knowledgeable staff who were eager to assist me.
The store itself had a sleek and modern design, creating a visually appealing and inviting atmosphere. The layout was organized and easy to navigate, allowing me to explore and interact with the products seamlessly.
The customer service I received was exceptional. The Apple Store staff members were patient and attentive, taking the time to understand my needs and provide personalized recommendations. They demonstrated extensive knowledge about the products, offering detailed explanations and answering all of my questions with enthusiasm.
The product selection was impressive, showcasing the latest Apple devices and accessories. The displays were clean, well-maintained, and fully functional, allowing me to try out different products and experience their capabilities firsthand.
When it came time to make a purchase, the checkout process was quick and efficient. The staff member assisting me ensured that everything was set up correctly, transferred my data seamlessly, and even provided helpful tips and guidance on how to maximize the use of my new device.
Overall, my experience at the Apple Store was outstanding. The combination of a stylish and inviting environment, knowledgeable staff, and a wide range of high-quality products made for a truly enjoyable visit. I left the store feeling confident in my purchase and impressed by the exceptional level of service I received. I would highly recommend the Apple Store to anyone in search of top-notch technology and an exceptional customer experience.
