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Reviews — 8
DO NOT COME HERE.
I had very bad experience with Palisades. None of the appliances worked fine and had to file a lot of maintenance requests. Their staff sucks at doing their job. We were deprived of basic hot water facility for few weeks in the month of December because of the incompetency of their staff. On top of this, they charged us 1700$ at the time of move out for some made up expenses. I hope someone reads this review before thinking of leasing any essex property.
I had very bad experience with Palisades. None of the appliances worked fine and had to file a lot of maintenance requests. Their staff sucks at doing their job. We were deprived of basic hot water facility for few weeks in the month of December because of the incompetency of their staff. On top of this, they charged us 1700$ at the time of move out for some made up expenses. I hope someone reads this review before thinking of leasing any essex property.
While applying we have to pay holding deposit around 300$ pluse application fee 48$ after that they do screening with Only limited information that we entered in the website to make decision on your credit score and financial information to decide on your additional security deposit equal to one month rent. No matter how your credit scores i think they only approve the application with additional security deposit if you cancel the application your holding deposit will be forfeited. I hope it helps other to make decision while submitting the application (If you cancel within 24 hours after submitted the application to refund the holding deposit).
I was trying to lease one of their apartments. However, the problem with Essex in general is, they have gone completely remote and many times their agents don't pick up calls, reply to queries etc. The common excuse which they have is we are understaffed etc.
I personally think, it is better to lease in a community where at least some leasing agent is available to reach out to in case of any queries/issues.
I personally think, it is better to lease in a community where at least some leasing agent is available to reach out to in case of any queries/issues.
Management responds promptly to queries.
Very smooth move in and move out process.
Sound isolation is very good between the hall and bedrooms.
We stayed in the top floor (second), and the below neighbors never complained about any sound, despite playing music at a good volume.
Old apartments with lower prices.
Nothing much to say about the amenities, the pool was not maintained during our stay.
Very smooth move in and move out process.
Sound isolation is very good between the hall and bedrooms.
We stayed in the top floor (second), and the below neighbors never complained about any sound, despite playing music at a good volume.
Old apartments with lower prices.
Nothing much to say about the amenities, the pool was not maintained during our stay.
I wish google gives an option to give negative rating on a review and I would have given it to Palisades leasing office management.....I suggest Dont ever take an apartment in this community, while signing up the lease they entice you with nice words but when you actually move in the apartment will be not a cleaned one, so many repairs and fixes will be just left like they are and you will have to keep creating maintenance requests to get them fixed as and when you get into problem.... when I moved in the apartment was not cleaned there was just basic vacuuming done but the windows, balcony, entrance door were having spider webs spread across, the commode, bath tub was not draining well and Kitchen stove was not cleaned at all and one of the burner was not in working condition plus kitchen sink motor was not working.
now that I have moved out they are over charging me for the things that they replaced although they were working fine and just had normal wear and tear, also I left the apartment more cleaner than what they had given me and more functional. the only mistake I did was that I didnt capture photos of all the defects and broken things.
Although I had raised these things in their survey but God knows who looks into the survey feedback and tries to improvise to provide better customer service.....but you be careful if at all you have to sign up a lease here based on various reasons. I hope this review helps all those who are considering taking a lease in this community.
Hi Debbie I knew you would respond, thanks for that. apparently google does not allow to reply on a response or add another review so I had to edit my review, so Debbie can you share the list of work orders I had submitted during my stay so I can post them here and add clarity to what you said about giving the apartment to new tenants in good condition and expect the same from them? also I had requested Invoice receipts of all the charges you guys have posted on my final bill from Leslie Pollack but she is not responding on that. I want to ensure that the charges appearing on my bill were really addressed and they are not phony or just getting charged to me but also that the new tenants at the apartment I used to live are not going through what I went through during my initial days.
now that I have moved out they are over charging me for the things that they replaced although they were working fine and just had normal wear and tear, also I left the apartment more cleaner than what they had given me and more functional. the only mistake I did was that I didnt capture photos of all the defects and broken things.
Although I had raised these things in their survey but God knows who looks into the survey feedback and tries to improvise to provide better customer service.....but you be careful if at all you have to sign up a lease here based on various reasons. I hope this review helps all those who are considering taking a lease in this community.
Hi Debbie I knew you would respond, thanks for that. apparently google does not allow to reply on a response or add another review so I had to edit my review, so Debbie can you share the list of work orders I had submitted during my stay so I can post them here and add clarity to what you said about giving the apartment to new tenants in good condition and expect the same from them? also I had requested Invoice receipts of all the charges you guys have posted on my final bill from Leslie Pollack but she is not responding on that. I want to ensure that the charges appearing on my bill were really addressed and they are not phony or just getting charged to me but also that the new tenants at the apartment I used to live are not going through what I went through during my initial days.
Palisades was my home for almost 2 year, i would say i haven't seen the other community is as peaceful as palisades. Community maintenance service is really good and professional, every time when i ask for any maintenance service they had done it on time. My move out was also easy and nice. I would specially say thanks to community manager Debbie, she is very helpful and understanding. I had to leave to India due to some unavoidable circumstances and i explain this situation to Debbie, she made the paperwork easy and worry free. Best part is, when i received my final move-out charges, there were some dues on me which i was not expecting as dues. I contact to Debbie and she immediately took a look for the charges added on me and send me the final bill with refund of some amount. If i get another chance to come to Seattle, Palisades would defiantly be my home.
No option for '0' star, so selecting 1
Worst Service. Won't recommend this Apartment. They smile and say something when you move in and say different things when move out. Constantly increases rent every year by 15%. In my 2 years experience in this apartment, once my apartment storage was broken and some bags were stolen, when asked the management, they simply said winter season, so homeless might have done it and just changed the locks. Another instance, some homeless broke the laundry room and stayed there, when raised a complaint, management again said "It is winter season, so we can't help, this is everywhere across Bellevue". Once my neighbor told me some stranger is roaming around your apartment and when complaint was raised to the management they simply said you should have called 911 instead of telling us.
For an 8 years (myself 2 years and previous tenent 6 years)old leased apartment, they expect everything(carpet, blinds, paints) to be new when we moving out. Which means they never want to do anything on their own and get everything from tenants even though the apartment is old.
When we move in, they said this apartment has 5 years old carpet, so no need to worry while move out. But still we maintained it well and gave them clean. Now instead of replacing the 8 years old carpet , they just charged cleaning charge from us for an well maintained carpet and renting the apartment to the new tenant with the same old carpet.
They said during move out that 8 years old glass stove top should be like new and they charged full amount for the glass stove top replacement. If they charged us 50% means fine, but they charged full amount for the old stove top.
If someone is planning to vacate this apartment, please don't clean and give, which is of no use, at least we can save our cleaning time. They will anyway charge the default amount(full security deposit + 400 plus), even though if we give it very clean. During inspection they will say everything looks good, but they will send you an huge amount over mail as a move out charge.
Worst Service. Won't recommend this Apartment. They smile and say something when you move in and say different things when move out. Constantly increases rent every year by 15%. In my 2 years experience in this apartment, once my apartment storage was broken and some bags were stolen, when asked the management, they simply said winter season, so homeless might have done it and just changed the locks. Another instance, some homeless broke the laundry room and stayed there, when raised a complaint, management again said "It is winter season, so we can't help, this is everywhere across Bellevue". Once my neighbor told me some stranger is roaming around your apartment and when complaint was raised to the management they simply said you should have called 911 instead of telling us.
For an 8 years (myself 2 years and previous tenent 6 years)old leased apartment, they expect everything(carpet, blinds, paints) to be new when we moving out. Which means they never want to do anything on their own and get everything from tenants even though the apartment is old.
When we move in, they said this apartment has 5 years old carpet, so no need to worry while move out. But still we maintained it well and gave them clean. Now instead of replacing the 8 years old carpet , they just charged cleaning charge from us for an well maintained carpet and renting the apartment to the new tenant with the same old carpet.
They said during move out that 8 years old glass stove top should be like new and they charged full amount for the glass stove top replacement. If they charged us 50% means fine, but they charged full amount for the old stove top.
If someone is planning to vacate this apartment, please don't clean and give, which is of no use, at least we can save our cleaning time. They will anyway charge the default amount(full security deposit + 400 plus), even though if we give it very clean. During inspection they will say everything looks good, but they will send you an huge amount over mail as a move out charge.
