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Posh department store chain carrying designer apparel, shoes & accessories, plus home goods & more.
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Reviews — 8
Fabulous experience at Saks Fifth Avenue show section. Kathy helped me find the right pair. She was so nice and welcoming, not judgmental at all and helped me find the right size. Shoutout to SFA Boston at the Pru 🩷
I was not sure what skincare products to get but Tania helped me find my perfect skincare(La Mer)! She was so kind and knowledgeable and hopefully my skin will improve but it feels softer already. Thanks!
I want to make a HUGE shout out to Joe Gambino, who helped my partner and myself at the Saks Fifth Avenue men's store. He was absolutely fantastic and made us feel so welcome. He was so funny, charming and genuine. An absolute gem. Thank you so much Joe! You made our trip so memorable and special. We love the pants and shoes! You have great taste and we are going to play the numbers after all your wonderful stories.
asked for fitting room, was told to wait one second, and then the same employee began assisting another customer, getting them a fitting room and bringing them additional sizes while ignoring me. When I asked again, they quietly unlocked a fitting room without saying anything. I don’t know why the employees here have such a rude attitude.
Today, I had an absolutely incredible interaction with Lisa who works in the online returns department on the second floor. She greeted me with a smile and immediately apologized for the wait, as there were several other people in front of me. She carefully listened to my concerns about a product which I felt had a significant defect and problem. After reviewing my options with me, she offered a solution which left me as feeling fantastic. Honestly, it was one of the most refreshing and pleasant interactions I’ve had at a retail store in over a decade. Once we wrapped up the transaction, she expressed her appreciation for my business which I greatly valued. It was a textbook example of perfect customer service from start to finish. I will return to Saks once again directly as the result of my interaction with Lisa. She is an absolute asset to the team and left me feeling very satisfied. Thank you for your kindness Lisa!
Do not trust Saks! I ordered $450 Gucci slides and received a counterfeit pair from their Boston store. Neither the store nor customer service cared or offered any reasonable solution. I am so disappointed and once resolved, will never do business with this company.
Brutal experience. They left my items unsigned, at an address that can’t be confirmed if it was my house. Item was either stolen or delivered incorrectly. Called the 1-800 #, they said to file a police report. Took my money and left it at that. Absolutely a disgrace how a company can do this! This is after I spent a good amount of money at the outlet store. No accountability!!
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