Local Guides World
Photos — 90
Reviews — 8
The Food was excellent and so was the service, the food came out quickly and tasted great.
The prices are a bit high for the basic dishes though, but overall a very nice visit.
The prices are a bit high for the basic dishes though, but overall a very nice visit.
Food actually quite nice, but the prices are quite expensive for what you get! Would probably recommend the steak dishes more than the rice dices as there were very little meat in the rice dishes. Quite a few items on the digital menu was unavailable for the couple of times we visited. Seating space is very tight and could definitely be better arranged. The self-serve cups and bowls need to be more clean.
This place has gone downhill. We dined this evening, we had pre booked a table for 7.
Our experience started terribly from the moment we booked, your staff member was incredibly rude and cut me off as I was answering her questions.
Once we arrived, we were seated at a table that we hadn’t requested and our request for pram space was not accommodated at all. Service was extremely slow and unhelpful. They stuffed up our order multiple times and we had to wait over an hour for onion rings..
The attitudes on all of your FOH staff members tonight was unlike anything I’ve experienced before. This is the second time I have been as of late and have had a less than desirable experience. Unfortunately, we won’t be back.
Perhaps some extra basic training in customer service wouldn’t go astray.
Our experience started terribly from the moment we booked, your staff member was incredibly rude and cut me off as I was answering her questions.
Once we arrived, we were seated at a table that we hadn’t requested and our request for pram space was not accommodated at all. Service was extremely slow and unhelpful. They stuffed up our order multiple times and we had to wait over an hour for onion rings..
The attitudes on all of your FOH staff members tonight was unlike anything I’ve experienced before. This is the second time I have been as of late and have had a less than desirable experience. Unfortunately, we won’t be back.
Perhaps some extra basic training in customer service wouldn’t go astray.
DO NOT VISIT!
GO LITERALLY ANYWHERE ELSE!!
On the 3rd of March, 6:20pm I took my mom to this place because I heard it was actually quite nice. Upon entry we had the most (and I mean this politely) brain dead server, that genuinely didn’t seem to have a thought between his eyes. Every question that was asked resulted in “just check on the screen”. A lack of humanising element for the restaurant, they clearly only care about the customer’s money. After a 15 minute wait outside with my mom, after we ordered the wagyu fried rice and the kimchi chicken fried rice, the wagyu came out. The pieces were thin and borderline indistinguishable to regular beef scraps, the amount of beef was minuscule in comparison to the pictures displayed. Atleast there was an ungodly amount of corn on top, I guess.
After waiting 15 minutes, we were still waiting for my moms food to come out and at this point i was already severely disappointed by the customer service along with the mediocre food. I wanted to eat my food while it was warm, and was severely disappointed that I wasn’t able to eat alongside my mother. So I started eating. After about 3 mouthfuls I found a long blonde hair in my food, which almost made me vomit. I brought the food in and tried talking to the staff but both of them were blatantly ignoring my presence and it was the chef (with obscene blonde hair and no hairnet) who told them to consult me. I immediately demanded a refund on the meals, which the chef obliged. I believe that was the only positive experience to have from this restaurant.
Dear Chef,
As a fellow member of hospitality, please receive my advice in a constructive way.
When preparing food, you MUST do it “table at a time”. Since people in groups are not simply visiting your restaurant “to eat”. They are visiting to eat TOGETHER.
And when you have a big amount of hair on your head with a cap that BARELY covers 20% of it, do the CUSTOMERS a solid and wear a bloody hair net.
DO NOT VISIT, DO NOT WASTE YOUR TIME OR MONEY.
Picture attached doesn’t look bad at all, but the beef was just thin scraps- at no point was I able to differentiate between it being wagyu or generic.
HONEST RATING -
Overall experience - .5/5 stars
.5 was earned when the refund was provided.
Customer service - 0/5 stars
You need to reevaluate your employees in the front. The boy was absolutely useless in information and the girl was truly ignorant. Please look into finding quality workers who represent the store in a better light. Not people who are there just to make money and get through the day without a single regard to customer satisfaction.
Food Quality - 1/5 stars
Not much to say here, hair in food, pieces of beef too thin to recognise as Wagyu, unseasoned beef (sprinkle of pepper over rice).
GO LITERALLY ANYWHERE ELSE!!
On the 3rd of March, 6:20pm I took my mom to this place because I heard it was actually quite nice. Upon entry we had the most (and I mean this politely) brain dead server, that genuinely didn’t seem to have a thought between his eyes. Every question that was asked resulted in “just check on the screen”. A lack of humanising element for the restaurant, they clearly only care about the customer’s money. After a 15 minute wait outside with my mom, after we ordered the wagyu fried rice and the kimchi chicken fried rice, the wagyu came out. The pieces were thin and borderline indistinguishable to regular beef scraps, the amount of beef was minuscule in comparison to the pictures displayed. Atleast there was an ungodly amount of corn on top, I guess.
After waiting 15 minutes, we were still waiting for my moms food to come out and at this point i was already severely disappointed by the customer service along with the mediocre food. I wanted to eat my food while it was warm, and was severely disappointed that I wasn’t able to eat alongside my mother. So I started eating. After about 3 mouthfuls I found a long blonde hair in my food, which almost made me vomit. I brought the food in and tried talking to the staff but both of them were blatantly ignoring my presence and it was the chef (with obscene blonde hair and no hairnet) who told them to consult me. I immediately demanded a refund on the meals, which the chef obliged. I believe that was the only positive experience to have from this restaurant.
Dear Chef,
As a fellow member of hospitality, please receive my advice in a constructive way.
When preparing food, you MUST do it “table at a time”. Since people in groups are not simply visiting your restaurant “to eat”. They are visiting to eat TOGETHER.
And when you have a big amount of hair on your head with a cap that BARELY covers 20% of it, do the CUSTOMERS a solid and wear a bloody hair net.
DO NOT VISIT, DO NOT WASTE YOUR TIME OR MONEY.
Picture attached doesn’t look bad at all, but the beef was just thin scraps- at no point was I able to differentiate between it being wagyu or generic.
HONEST RATING -
Overall experience - .5/5 stars
.5 was earned when the refund was provided.
Customer service - 0/5 stars
You need to reevaluate your employees in the front. The boy was absolutely useless in information and the girl was truly ignorant. Please look into finding quality workers who represent the store in a better light. Not people who are there just to make money and get through the day without a single regard to customer satisfaction.
Food Quality - 1/5 stars
Not much to say here, hair in food, pieces of beef too thin to recognise as Wagyu, unseasoned beef (sprinkle of pepper over rice).
I have tried pepper lunches in other countries. But the one in here are below expectations. I dont taste the butter in the rice. The sauce also salty, not enough garlic flavour. Lack of pepper flavour as well. Kind of disappointed. But they have chips in their menu. This one is very good. Golden brown and perfectly fried.
Very famous franchise that i really enjoy once in a while. Its a bit on the pricey side but you will get something nice guaranteed. I just stick to the normal wagyu pepper rice and add some mushroom egg and cheese. Its very easy to eat and super tasty. Most of the food will use the hot plate to cook the meat egg and cheese. There is a lot to choose from so give it a go
This is probably one of my favourite Asian restaurants out there. The food come sizzling hot and really quick. No need for booking and they have a self serve menu! Love this place! Would definitely recommend coming here. Will be back soon
