Top Mental health clinics in Washington, United States

I just want to take the time to say thanks to the psychiatric Institute of Washington DC for guiding me through a hard time. I've been through a couple of detox centers, but PIW made up my experience by having staff members that made me feel like I was important. Counselor Leonard was great. Terrence, Rhonda, and Karon to name a few had a lot of great experiences to share. Karon thanks for taking us to dinner. Wish we had more activities or movies about recovery, I think it would have made my experience even better.

While detoxing at PIW. Ms. Terry was of great assistance to me. She was very attentive. Always listening and always eager to help. Thank you for your help
You made the experience painless

I have a Friend that’s currently in here 11/25/2023. On unit 1. This place is beyond trash and I rather die before I let a loved one go here. They never return phone calls. They don’t want to help and the nurses who answers the phones really don’t care about you or your loved one. They are very rude. My love one(female) surrounded by other man who threatened to kill her and do sexual harm to her. Why are men and female in the same section first of all. One of the men had bitten her and she called me scared for her life. I called the hospital and the nurse said she didn’t hear anything about it. Nurse never called me back and nor did they treat my friend fast enough. Like what if this guy was invested with AIDS or HIV….. My friend had to call 911 INSIDE OF THE HOSPITAL just so she could get help. Mind you this is a hospital for mental treatment not for my loved one to get beat on by men. She is already going through enough and you guys can’t keep her safe? What kind of institution is this. You guise should really be ashamed of yourselves. This is a circus that needs to be shut down immediately and investigated. Please avoid this place at all cost. I rather travel to a hospital in another country before I ever let any of my family come here. Bad part about it is they won’t discharge my friend but keep her in an unsafe environment which she has been hurt already. Shaking my head at this place.

Staff do come and go but are kind and respectful of your needs. That dark cloud does move on for sunny 🌞 days. Thank you Innercityfamilyservices.

Thank you piw for giving me a great place to detox and get the support I need. Treatment and the nursing team gave me tough love, but it was what I needed. Thank you Mr. Ellison, Tammy and Miss Shirley for caring. I can honestly say that this organization has improved over the years. Keep up the great work and I recommend that others should give PIW a try.

I am so happy I sought treatment, from beginning to end my experience was five stars. From being greeted and helped walking and checking out, everyone was so attentive & empathetic. I loved working with Mrs. Tammy she has such a powerful testimony and she provided a lot of tough love. Mrs. Marie was an amazing nurse so compassionate. Dr. Husain was nice and helped me. I hope so don’t have to return but if I did it would definitely be at PIW.

This place is horrible. It is extremely dirty and unkept and the nurses are very rude. They wouldn’t even give me a pillow. They let a patient sleep in food crumbs and their own urine and did not care when it was brought to their attention. They are all very rude and do not help at all. All this place does is stress you out and make you feel 1000x worse. It feels like a prison

I was a patient in PiW's PHP/IOP program for over three months in the summer of 2022. Doing the program there was a life-changing, healing, and inspiring experience. I needed help, and the staff running the PHP/IOP program gave me compassionate care, practical tools for staying balanced and working through my trauma, and made the process fun a lot of the time. I felt I could truly be myself in that space, that I was safe, and that the people working with me cared about me and my recovery. I am so thankful for my time at PiW and the staff who made the effects of the experience so lasting, especially my case manager, Imani, but I also felt very supportive and am thankful for my interactions with Sheila, Dr. Hussein, and Amanda. I have been completely stable and in bipolar euthymia for over a year, but I am glad PiW is there if I need extra support. Thank you to everyone who took part in helping me feel heard and get well.

This place is horrible. The staff other than one lady was rude and unkind and ignorant. There was no compassion for the patient. The parking was a nightmare to be nicely put. The location for this for EMS companies to access is unacceptable. There is no way to park and offload a patient on the street safely or manageable. This place is a joke. Do not go there. I'd love to speak to the owner. We are to big of a ambulance to use the garage parking and that is not safe to unload a patient. I did make a call before arriving and it was ridiculous.

They keep putting people with the worst behavioral issues in nice communities with working individuals and families. I'm all for community integration but these clients have co dependent disorders. Behavioral issues and substance abuse. They need to house these people in their own facilities instead of community. I'm sure they management are substance users too.

This program has a lot of unprofessional, unorganized group of case workers who do not stand on what they say when it comes to meeting the client's housing needs. I would not recommend this program even to another black person coming from another state fr 💯

Had I knew years ago. I would not have came to this program. My family has experience so many traumas and Community connections have not been a support. I've asked for and emergency move in April and its now December. There is not therapy for my kids and I. And no real case management. Be careful when housing give you a project based vocher smh

I have been trying to reach Community Connections for weeks now in relation to a product. I've left messages on various voicemails, the central voicemail service, I've left emails to a number of employees, and I've tried to be routed through the operator to no avail (I can never get through to the operator, billing, or any other service). I finally ordered the product without getting in touch with anyone, and now I can't get a hold of them to discuss my order. This has been, by far, the most frustrating experience I have ever had in ordering a clinical product from any distributor.

This place is horrible. I know people who’ve been there, and they said it was absolutely traumatizing. Plus when people try to get their family/friends out of there cause their time there is over, they won’t let them.

This organization reeks of fraud. They are stealing from clients. All these reviews with five stars are from employees and clients that got gift cards for making a five star review. DC needs to investigate ASAP!!!!!!!!!!!!!

This place needs an audit done. If an audit was to be done they would no longer exist!!!!!!!!! If you are thinking about donating to this organization- don’t do it! If you are thinking about working for them- don’t do it. Seriously- do not affiliate yourself with this organization at all! The supervisors and directors change the notes at the end of the month to reflect services rendered just to meet billing so they can get money! This is a janky organization with supervisors and directors who are committing fraud and stealing from clients!!!!!

This was the WORST experience with a mental health provider I've ever had. I was relieved to find a clinic that took Medicaid because I was desperately in need of a psychiatrist for ongoing medication management. When I started with the nurse practitioner, things were going well and I really thought we connected and that she wasn't just another pill-pusher. However, no one told me that she was only available Thursdays and Fridays (not even full days most of the time) and that there was NO back up support at all for emergencies. I was hospitalized and could not get anyone there to help me-- the doctors at GW and I called her and the clinic several times over several days. No one escalated my request even though it was clearly an emergency. No one was able to support me and so I had to wait until she was back "online" nearly a week later. Both the nurse and clinic were defensive and offered weak apologies. Furthermore, the nurse was extremely rude in our final call and acted like we had not previously talked about refilling the meds that I was put on in the hospital-- in fact, she had never offered any good solutions in the 5+ weeks I worked with her besides putting me on yet another Rx that did nothing (I had made it clear that I was very unhappy with being on so many meds to begin with, that weren't doing a good job managing my bipolar II disorder). I understand how much pressure mental health services are under, especially during COVID. But this experience made my anxiety and stress so much worse, and Community Connections should be held accountable for their extremely poor level of care. If you can possibly avoid them, do so.

This place has the worst customer service ever, this location is a revolving door. They offer subpar mental health services, and it’s because they are in Southeast where the tan people are. Who ever the owner of this establishment is could clearly care less about patient care. This is my second time removing my son from this place. Patient satisfaction is not a priority for this company, as they deal with a lot of drug addicts who don’t know the difference. I would never recommend this facility not even for my dog.

Its bad, Apparently they were abusing their patients

I have had a great journey. I will admit staff sometimes come and go but that's at any core service agency. If you advocate for your mental health you are going to get your needs met if you come in just to get link for services like housing or your P.O. sent you then you are there for the wrong reasons and therefore the energy you put out is what will return to you.

neglectful

Small Landlords: DO NOT work with this organization. It’s likely they will provide you with a tenant that isn’t able to properly take care of your property or themselves, commits multiple lease violations, and harasses the community. They are only responsible for placing the individual in a home and WILL NOT find alternate living accommodations for the tenant unless the tenant is evicted. This is counterproductive of one of their goals, which is to prevent homelessness. Although they do provide mental health services, the tenant can decline and you will be left to deal with the fallback; in our case an unruly tenant with MULTIPLE VISITS FROM LAW ENFORCEMENT. I can only speak on our encounters, but working with Community Connections has been a nightmare.

I really think researchers should develop newer non-lethal side effects medications that don't cause massive weight gain or sexual disorders or dehydration, tiredness body shakes or facial disfigurement or mental confusion or diabetic episodes or dementia episodes symptoms focus more on the brain health combined within these medications supportive adjusted dosages of B12 & Omega 3 & thiamine & folic acid & niacin & lite Potassium & Ester C & testosterone & libido supplements as well just a suggestion. It really would help so many that are literally trapped. To using these lethal substances there must be some new innovative solutions. Whereas general input can be very helpful to enforce these changes. Without input there is no possibility of these changes to take forth. Ignorance can be damaging. More named petitions Senators oriented endorsements. It can happen. Just again a suggestion

Work

They have very good customer service

The service here is not the best, the psychiatrist is always running 1 to 2 hours late. There are always outsiders coming in off the street interrupting a schedule conference that you may have with a staff member and the staff member allows it to happen. There's are always cancelations or reasons a staff needs to reschedule an appt.

I am currently a tenant at 4715 Texas Ave Se apt buildings. Community Connection’s has been steady declining in their housing department, when I first moved in to this apartment building 6 years ago they had more people that cared about the building up keep and the tenants concerns, but now they seem not to care about who moves in to the buildings or maintenance issues. Last week I contacted Community Connection Housing department because my refrigerator wasn’t working and making a beeping sound, they had me wait all the way till Tuesday of this week to send the repairman out to check the status of my fridge, which was a waste of time when they had the resident manager of my apartment to check my fridge while he talked to them on the phone and let them know that the fridge was inoperable. The repairman was very unprofessional all he did was take a look in the fridge and then left , he did nothing to fix the problem. So once again I have contacted the housing department to inform them that my fridge is still not working and they tell me that the repairman can’t come out until Saturday afternoon, mind you today is Thursday. When I complained that my food was going to go bad , they told me that I could leave my food in the fridge that is located in the community room, when I didn’t agree with that they tried to threaten the fact that if my food did go bad that they would not be held responsible to replace my food or compensate me for my food because they propositioned me with that offer to leave my food in the community room, to which I would only have access to when the resident manager is home!! I find this very degrading that they think that this is reasonable! I told them that I will be contacting my lawyer and that I will be informing my lawyer of their actions. I refuse to talk to them anymore and any problems that I have I will be having my lawyer contact them with any further issues or complaints that I may have concerning their incompetent behavior. I am done with their lack of concern for my maintenance issues..

The pharmacy at this place is truly terrible. The people who work there are rude and slow. The average waiting time for me to get my medication is an hour. They should be let go and replaced by people who actually like people and who are willing to help those in vulnaravle positions.

I was in this facility for 1 hour I seen three different people they told me at the end of seeing three people and being sent upstairs that I have to go to a Maryland facility because I'm a Maryland residence not sure why they didn't tell me that in the front desk when I first seen the lady in the front and show her my Maryland ID I was sent upstairs to mrs. Leftwich she was very unprofessional very unhelpful Snappy bad attitude she gave me a referral to a Maryland office with no address just a telephone number I called the number no answer people like Miss Leftwich should not deal with people who have mental health issues I see why they want people at the door for weapons not to say I'm a violent person but if Miss Leftwich treat everybody like she treated me I see why they might see some people as a threat if she doesn't like the line of work she's in I believe she should choose another career path what she doesn't have to deal with people regardless of how I mean she was and snappy she was I still tried to remain calm and patiently wait for the referral which took a long time most of my day is gone now thanks to miss Leftwich and two other staff members who gave me the run-around just to tell me that I have to go to Maryland to get medication I haven't slept in 3 days my anxiety is going crazy all over the place I've been dealing with depression depression and I'm in between psychiatrist right now and they show no sympathy whatsoever I'm very disgusted with the way they handle the situation and I'm sad to say that they were of my own race I believe if they weren't black women I would have been treated better

If. U. Want. Help. Or just. To. Change. Your. Life. Go

Not recommended

The service that you receive here is very terrible I had to file a complaint against them with the medical board that handles outpatient services treatment there's no stability there and they are very unprofessional I would not recommend them to anyone I'm seeking services somewhere else

This is emergency urgent care mental health, one step above going to the hospital. As such, it is designed to serve a particular population. It is designed to help those who can't really function without the correct meds, and so need their meds now. They will help you if you know something is really wrong, but haven't been able to get diagnosed yet. They will help you if you run out of your meds, have no more refills, and can't get it from your usual provider in a timely matter. They will help you even if the problem is that the meds you do have are not working for you properly. As it is actually the clinic of the municipal department of mental health, it is for all, so cost is not an issue. However, they do take your insurance information.

You come in. They do diagnosis and medicine perscription in one day. But, like other urgent care, plan to be there all day. Care is triaged (so depending on the comparitive severity of the problems of the others who comes in that day) you may be asked to come in on the following day. Also, just like urgent care, they want make sure you have a regular caregiver.

Like most facilities that are overloaded and unpredictable, the staff are tired and may be irritated, but they are caring. I have seen them use what seemed like their own funds to make a quick ramen snack for people who have been waiting for hours.

The thing about this place is... when you do get to see the doctor...they are fresh, very good, very focused and they take their time to fully understand you and what you need. This is not just a refill station, they will give you a real assessment, and make an independent assessment of what meds might help you the most. Then you leave with your script.

I wish I could give this place zero stars. After going there for a medication refill, they denied me seeing their doctor. The so called social worker tried saying I didn't have an issue, therefore refused to let me be seen. This place is outdated the staff are awful rude and completely incompetent. Unless you are homeless or can't afford going elsewhere - stay away at all costs!

Positive environment, very helpful staff. Thank you, everyone.