Top Coffee shops in North York, Canada

This is by far the worst Tim Hortons to go to early mornings.(5am-6am is a joke) 2 employee's fully focused on drive thru and ignoring walk in customers. If one employee is taking drive thru orders and the other is preparing them, why be open to walk in customer's? Horrible Horrible service. Hire more staff and do better.

I always like seeing a staff with a friendly, cheerful face and greets customers a feeling that they are happy you're there

worst tim horton I have ever visited, I entered and was waiting if someones gonna take my order, but the employees was behaving like they are too busy to take order although it was not that busy but I dont know why were they behaving to busy, I even made eye contact with them still they ignore me, need to change the staff

Complaint About Unpleasant Service at Tim Hortons

Dear Tim Hortons Management,

I recently visited one of your locations, and the lady taking my order was very rude. She seemed upset, was raising her voice, and made the experience uncomfortable. This kind of behavior is unacceptable, and I hope this issue can be addressed to improve customer service.

Thank you for your attention.

Sincerely

The renovation is horrible. Tables now are really tiny and there are less power input for working there. This place was one of the best Tin Hortons in the area, but the new distribution of the spaces looks like more shrink and uncomfortable to being here. This was the worst decision for the place.

By far the nicest Tim Hortons in Toronto. Renovation did wonders to this place. Looks amazing! Now if every franchise followed suit....

My wife and kids are permanent fans of Tim Hortons. Honestly it was a great breakfast sandwich.

I go to this drive thru often as I have a small business and this is enroute... today my partner and I ordered our morning coffee on our way to Hamilton. I ordered med 1 cream coffee, hers was a med reg coffee.
After about 20-25 minutes of driving I took my first sip. I kinda crunched on something and assumed it was a coffee grind. Ate a few more minutes I took a sip again. Only to feel something on my tongue and I spit it out while driving! GLASS! Really Tim's?I was mortified! What if I swallowed this? I can't belive it. I tried calling there a few times with no answer. 😒 .... I am a Tim Hortons fan. After today not so much. Now I will have anxiety drinking take out coffee. I took a photo when I pulled over in Hamilton dumped the coffee to see if there was anything else in there. No big chunks anyways. The attention to detail is lacking. I well be taking this further that's for sure. Be warned to watch what you are drinking.

I would add photos but it won't let me.

Today I went thru the drive thru, ordered a everything croissant with both sausage and bacon and donuts and muffins and cookies
Did not get my breakfast sandwich I ordered!! When I called the clerk told me she gave me the right sandwich, I got a ordinary breakfast sandwich on an English muffin !! She insisted I’m wrong I need to come back to prove it!! Now I have no breakfast , I have am working and cannot go back till after 10 am.

east Indian dude at the drive thru said FINALLY once I was dun placing an order for my family go figure it out guys, I understand the order was big but that's how Tim Horton's make money to pay your salaries

Nobody checks the mobile orders in this tims. No matter how far you order it in advance, they will only notice that there is a mobile order when you remind or ask them about it which is very frustrating if you are in a rush. They also clean their coffee/ice capp maker in the middle of the day that will make you wait another 20 mins to get your order, then you get a very watery Ice capp after all the wait. Very dissapointing.

My recent visit to Tim Hortons left much to be desired. I ordered a medium French vanilla, but to my disappointment, the cup I received was only slightly more than half full. It was disheartening to pay for a medium-sized cup and essentially receive a small. The staff member at the drive-thru displayed frustration in his tone when I politely requested an extra cup. Furthermore, I was taken aback when he proceeded to provide an unnecessary and abrupt explanation about their ongoing policy of charging an additional $0.10 per cup for over a year. This experience was far from satisfactory and raised questions about the standard of service provided.

**THIS IS NOT THE FIRST TIME THIS HAS HAPPENED**

I just paid $3.00 for what was supposed to be a bagel with cream cheese. Except you need a magnifying glass to find the cream cheese. When I politely asked the staff to put enough cream cheese on the bagel to cover it, she rolled her eyes at me then asked how many ‘scoops’ of cream cheese I ordered. I didn’t order any ‘scoops’ of cream cheese - I ordered a bagel spread with it. She rudely handed it back and said if you want more you have to pay for it.

Look, if $3.00 gets you only one ‘scoop’ you better make sure it actually covers the bagel. It’s absolute highway robbery to be paying this much for a dried out bagel with a barely visible amount of cream cheese.

Never coming back to this location and I strongly recommend you steer clear as well.

They also charged $1.60 for an old fashioned plain donut. They put in zero effort and care and charge unconscionable amounts, they need to be held accountable.

This is by far the least consistent Tim Hortons I’ve experienced. 5 out of the past 7 times I’ve gone through drive through here, they completely mess up my order. One time it was a sausage breakfast sandwich that came without sausage, next it was a bagel I ordered double toasted with butter that came out hardly heated with the tiniest bit of butter, I’ve paid to add cheese or a hash brown and just not received it. Today I received an order that just wasn’t anywhere near correct and had to drive back after getting to the office to request it be fixed. Despite this being the closest location to me, I can’t recommend it at all and will be avoiding it in the future.

Nice little Tim hortons. Good friendly staff. Did an online app order for pickup.

Horrible customer service, my order is ALWAYS WRONG and it’s simple. They get mad because the order is wrong... like seriously? Fix your employees before you get mad at the customer. I asked for Chilli not chicken noodle soup.

Posted this 5 years ago and 5 years later still the same ridiculous service. Ordered the pizza it doesn’t come cut… no common sense. It doesn’t even taste good might as well eat the cardboard itself.