Top Medical clinics in Sutton Coldfield, United Kingdom

Doctor Hewitt has been fantastic could not ask for anymore in my doctor. He really care about you

Excellent practice. I have had very pleasant experience with this practice. The nurses were lovely when I came in for my child's injections. I also contacted them recently and got an immediate telephone call with a lovely doctor . Can't fault them!

Called and got an appointment towards the end of the day. Friendly receptionist and doctor arranged further tests to hopefully sort my issue.

The pharmacy attached to this is mediocre! I was prescribed a 5 day course of antibiotics to be started immediately. The pharmacist didn’t have them in stock and offered to order them in with a 4 day lead time! I then demanded a printed copy of the prescription to take anywhere. The electronic prescription system feels like a monopoly.

Tracy at reception told me all appointments gone but knew I was poorly, I was struggling to get appointment and big queue each morning however as soon a slot available she called not much later to say Dr Ahmed could fit me and she seemed genuinely concerned, Dr Ahmed called me in to surgery very efficient and helpful and professional. Thank you manor practice, I am relieved . Today starting to turn a corner 🙏🏻🌈

It’s frustrating experience with the Manor Practice Sutton Coldfield GP yesterday 3/14/24. My wife was in urgent need to see a doctor as a feeding mother suffering from neck pain, they were unable to provide an appointment and instead suggested waiting until Monday to see a nurse. This lack of immediate attention to a potentially serious medical issue is unacceptable, and the dismissive attitude of the call assistant is deeply concerning. It's disappointing that the GP practice failed to prioritize the well-being of my wife and instead directed me to dial 111, passing the responsibility onto another service. This experience highlights a significant gap in their patient care and raises serious doubts about their commitment to providing timely and appropriate medical attention.

Moved areas recently and dreaded changing GP. But can I just say how pleasantly surprised I've been with this surgery. Yes, there are waits on the phone and for appointments (as there are everywhere) but I feel they really try to sort you out as best they can. And the receptionists have always been super friendly and helpful. A bit of understanding on both sides goes a long way, keep it up!

I have received excellent service at the manor practice so far. They do what they say they will do call you back when they say they will. Since moving to the Manor practice I have been impressed with the level of service I have received

Had to go down for my first appointment due to my eczema flaring up. The doctor I saw named Mrs Diane Sadek was racist and didn't like my presence when I entered. As soon as I entered to be seen, she spoke telling me I'm late even though I arrived on time. I'm pretty sure if they had a valid excuse that I'm late, they would not have to see me, which was not done at the reception, and they said I'm on time. The tone of her voice really pissed me off as if she was speaking to a child. When the prescription was prescribed, she tried keeping it really basic even though I know the stuff I need as I've had this skin condition since I was a child. Another person went in afterwards and she treated him in a much better way. If I go again will be making sure I don't get seen by her.

You must queue outside from 07:30 to have a hope of getting an appointment when they open the door at 08:00. Telephone bookings don't work, too much demand.

You will then be asked what your issue is as they MUST tell the doctor. When they can't hear you because of the perspex screen separating you from them, you. must say it loudly enough for the whole room to understand your issue.

When you get your appointment it is usually a phone call from the doctor at any time in the day (they can't tell you when). That is of course, unless they get a non medically trained staff member to call you and pass along a message such as 'so what's the problem?'.

More and more as the years go by, people go out of their way to avoid having to see you. I'm sure the doctors are just too busy to see everyone.

Update 1 year later: Adding another star after a couple of really good interactions with a Dr Finnikin.

I give this feedback with great appreciation and thanks! Even though it was quite difficult to see a doctor, after a lot of pain and many phone calls, talking to the robot for hours and waiting in line at the GP to get an appointment that always ended 15 minutes after opening...I am registered at Four Oaks Medical Center but as appointments were completed there I was referred to Ley Hill Surgery and I met a great doctor here! I consider the health system difficult, arduous, but this doctor inspired me with confidence through her desire to help me solve my health problems. I saw in her patience in listening to me, understanding and passion in what she does. Although she is a young doctor, I saw a lot of professionalism and knowledge, who acted immediately, I went to the doctor only for back pain, but with her help I will also solve a dermatological problem, since the first meeting! I consider myself lucky to have met you! And I am convinced that you will help many people! Thank you Dr Jaspreet Khaira!

After receiving a text from a Doctor to contact the surgery for a review in relation to medication. I have tried on several occasions to obtain an appointment or even a telephone appointment. I was told that no appointments were available and try at 8.00 am in the morning. In another few weeks my medication will run out and I will be told that I need a review. Never used to be like this at least I could be guaranteed a telephone appointment. Annoyed long standing patient of Ley Hill Surgery.

I would suggest although google is great for potentially new patients what to expect, patients should send their feedback to the CQC this is the only way we can see any improvement in care for the Sutton Coldfield group practice and for our feedback to be noted. Experience as a patient who spent one hour trying to get hold of receptionist and finally got through, said would be called back never happened days later, had to take time off work instead to go into the surgery to book the apt instead, no surprise wasn’t a soul in the queue at reception obviously we are being made to call a very busy inaccessible central line. We’re in a cost of living crisis, taking of work to book an appointment is far from ideal!

Giving this four stars because when you eventually get to speak with or see a GP or practice nurse, they are excellent.

I have just endured the degrading experience of attempting to secure appointments for my wife and daughter, spelling out intimate symptoms in front of a room full of people. There is zero privacy and voices need to be raised since they still have their plastic screens with hospitals and pharmacies dispensed with many weeks ago.

Queued up in the car park at 07.40 since, as is often the case, the previous day's appointments had gone by the time I got through on the phone. Pitching up before the doors open is the most effective way to secure an appointment at this practice.

The non-medically trained receptionists are tasked with the job of interpreting a non-urgent or urgent appointment. An urgent appointment warrants a telephone call from a doctor with a possible follow-up later that day. today, it was not possible to book a non-urgent appointment. You cannot book a day or so ahead - it's either on the day or a wait of several weeks. Perhaps this is because people forget to turn up or get better in the meantime. In any event, it is a poor system for patients suffering with acute flare-ups of chronic conditions.

I do not see the sense in interviewing a patient by telephone only to go over everything for a second time later that day. Even if the doctor establishes that a face-to-face is un-necessary, they have just spent 10 minutes of their time on the phone with further time for post phone call admin anyway. They may as well just see every patient (as they used to) and kill two birds with one stone.

In my view, patients at this surgery are over-triaged - possibly a hang-over from COVID. As others have stated on here, I haven't seen the waiting room anywhere near full for a very long time.

As a working father to two young kids who also works away in London there is very little point being registered with this GP because it seems impossible to get an appointment unless I happen to be around early enough and my wife isn’t away to queue outside the surgery before 0800! Then that appears to be so I can book a phone call to get triaged by a receptionist.

It’s impossible to get through on the phone and you can’t book any appointments other than on the day!

I do not recommend this surgery or group but what are the alternatives?

Good doctors but unfortunately you can't get to see one. Why they can't book advance appointments is beyond me. Surely it would take the strain away from everyone ringing at 8am.

The idea of being able to ring for a face to face appointment with a known doctor has inevitably changed post Covid. The care is still there it just looks and is accessed in a different manner and takes some getting used to. What has not changed is the level of care shown by the reception staff who work their hardest in trying circumstances and try very hard to give all customers the best service that they can. I have found them always polite, always courteous , consistently helpful and I applaud and thank them all.

Pathetic service. No telephone bookings and online appointment system is terrible. Its extremely frustrating to book appointment here. They don't take phone appointments and the gp asked you to book online. And trust me of you go the online process you will just spend hours to find the option to book appointment. I registered my daughter for online appointment a month ago till now i haven't recieved her username and password . Now I am no where.. There is never appointments available..

I rang at 8.30 and had a telephone appointment at 9am. I was only 3 in the que

Almost impossible to get appointments. I need one now but fully booked until mid April

I have to say that the Diabetic Nurse at the Oaks is a star. She will listen to your concerns and offer multiple courses of action. As with all doctors, the appointment telephone system struggles on a morning. On the plus side they are open for appointments on a weekend, which is ideal when you are working. There is a pharmacy adjoined to the medical centre which is also handy. Reception help me today to hire a Blood Pressure Monitor for a week, explaining how to use it and provided in data log sheet. Thank you ladies.

Never get an appointment and when you finally get in, treated like another number, nobody remembers anything and just overall lack of care - completely missed my wife's infection causing us to spend hours in A & E

shocking service, doesn't offer ear wax removal, will have to go walk in centre or pay privately to have this done, what's the point of this gp service !!

I don't understand how when I call up at 8 on the dot I'm still 48 in the queue, you can't get through if you ring before 8 so how do I end up number 48 when I rang at 8.00am sharp.
I finally got through at 8.19 and all appointments were gone so I had to accept an appointment at streetly, which is miles from my house.
I hope the nhs doesn't have any more cuts.