Kokonut Willys @ The Grand Hotel

Food was ok. Service was very average due to it being a very busy night and they were clearly understaffed. Very noisy environment resulted in orders being misunderstood and arriving late after a number of requests.

Nice dinner there. Everything seafood in the menu there is divine. Maybe they get a regular Challis delivery? So next time I go there I will stick to seafood because my lamb shanks didnt fall off the bone. Did request broccolini instead of peas for my main. Considering broccolini is all over the rest of the menu I don't think they should charge extra for that seeing the pricing is already quite high.

The service and location are both exceptional. I have never been dissatisfied with the meals here.
Plenty of parking within The Grand car park.
Both walk-ins and bookings are welcome.

Really good food however the service wasn't great.
Mains came out within minutes of starter they forgot one meal.
Will go back because the food was really good.

The food was good the service was great but just a bit slow on the uptake. We had a table of 12 and we got our meals nearly together. The waitress did her best to accommodate. We booked our table so they knew we were coming. Just a bit slow initially. Would eat there again.

My daughter is on a special diet and requested a custom meal. She was served a regular meal, most of which she couldn't eat. Not only an appalling waste of food, but she spent the night throwing up. Do better!

We haven't been here lately as we had 2 bad experiences (food wise).. but now we decided to return (after all we like the spot and we used to come over at least twice per month)..

For this time my 5 stars are back. Lorine is amazing. We always knew that if we go a bit early she would attend to our table. She never disappoint.. she is always polite.. knows all answers and everything... This time we also had Victoria who was excelent as wel.. happy to be back ...the food is great again.. and the sticky date puddin was divine.