Local Guides World
Photos — 68
Reviews — 7
My parents stayed here. Both in their eighties. The lounge was absolutely disgusting, even after they tried to clean it. We couldn’t sit on it because there was no support.
The dishwasher was switched off at the power point, under the sink.
The chairs outside wrre old and ripped. The cushioning wad coming out of them. We sat at the table for lunch and it was wobbly and falling to bits. The insinuation that because it was a Groupon we shouldn’t expect a good quality room is not acceptable.
My parents have stayed at this resort multiple times and this stay was very disappointing. Totally refused any refund. They offered to move them to another room but they were only there for a couple of days and too much work for them to move.
The dishwasher was switched off at the power point, under the sink.
The chairs outside wrre old and ripped. The cushioning wad coming out of them. We sat at the table for lunch and it was wobbly and falling to bits. The insinuation that because it was a Groupon we shouldn’t expect a good quality room is not acceptable.
My parents have stayed at this resort multiple times and this stay was very disappointing. Totally refused any refund. They offered to move them to another room but they were only there for a couple of days and too much work for them to move.
I booked a sea view apartment, and the view was all blocked by part of building and big trees. It was on Level 4. Not happy with the view.
Very rude staff members Karen and the manager Amy was really rude. They are just horrible. We did a weekend check-in and the whole next 2 days we were out of the apartment. They were very rude and didn't understand our situation and they asked us to physically come in to the reception from where ever we are and show the face and photo id at that time else they going to remove access from the fob. We have to beg them to keep it until 5 clock on the day. We have done all our payment fully and still they wanted to remove access from us. Cant believe the way the manager talked to me over the phone. We were already in the theme park and fully paid for the day until 5pm. Because of these ladies we had to come out of the park with kids at 2.30pm. They ruined the whole trip. Kids were very sad. Also we paid lot of money and flew from Melbourne to Gold coast only because of the theme parks. And it was my son's 10th birthday gift. These ladies ruined everything. I tired to explain her in everyway and she was very selfish. I said I can send all the details over the phone with pictures. She didn't give us a single chance. Didn't care that we are their customers. Talked to us very rudely and very racist.
Also we found many cockroaches in the apartment, and we raised the issue with reception, the same lady said close the balcony doors and stay. Didn't even care or apologise for that. The description says luxury apartments, but they kept only one little shampoo, 2 tiny tiny soap in the bathroom for 4 people for 7nights.Not a single tissue. Also in the kitchen they kept only 4 coffee sachets + 4 sugar sachets for 4 people. When I ask from them the lady said that all they give you have to buy them. Even a cheap caravan park cabin stay will have all the items for all the days that we stay.
The staff Karen and Amy, they are the worst people that I've ever met.
Very rude staff members Karen and the manager Amy was really rude. They are just horrible. We did a weekend check-in and the whole next 2 days we were out of the apartment. They were very rude and didn't understand our situation and they asked us to physically come in to the reception from where ever we are and show the face and photo id at that time else they going to remove access from the fob. We have to beg them to keep it until 5 clock on the day. We have done all our payment fully and still they wanted to remove access from us. Cant believe the way the manager talked to me over the phone. We were already in the theme park and fully paid for the day until 5pm. Because of these ladies we had to come out of the park with kids at 2.30pm. They ruined the whole trip. Kids were very sad. Also we paid lot of money and flew from Melbourne to Gold coast only because of the theme parks. And it was my son's 10th birthday gift. These ladies ruined everything. I tired to explain her in everyway and she was very selfish. I said I can send all the details over the phone with pictures. She didn't give us a single chance. Didn't care that we are their customers. Talked to us very rudely and very racist.
Also we found many cockroaches in the apartment, and we raised the issue with reception, the same lady said close the balcony doors and stay. Didn't even care or apologise for that. The description says luxury apartments, but they kept only one little shampoo, 2 tiny tiny soap in the bathroom for 4 people for 7nights.Not a single tissue. Also in the kitchen they kept only 4 coffee sachets + 4 sugar sachets for 4 people. When I ask from them the lady said that all they give you have to buy them. Even a cheap caravan park cabin stay will have all the items for all the days that we stay.
The staff Karen and Amy, they are the worst people that I've ever met.
We booked a 2 bedroom suite and were quite disappointed on the basic furnishings. The room hadn't been maintained at all. A linen closet had no handle(it was sitting on shelf) The shared bathroom door handle was loose and didn't lock from the main room. Bed linen was at a minamim. On checking out we dropped the keys at drop off and realised we had left some small gifts on kitchen bar. After immediately calling reception, they said they were unable to open the room for us to retrieve the gifts til cleaning staff went in. I contacted hotel on the Monday and I have not had any call back since March14th...Not very professional at all...
Location is great, we were lucky to get a water view..
Furnishings were modern, couch was leather and comfortable. The beds were horrendous especially in the 2nd bedroom - they were so hard my back was in spasms every morning and I could hardly walk. Nearly packed up and came home early..
They definitely only supply 1 of everything, 1 dishwasher tablet, 1 dish liquid sachet, 1 garbage bag, 1 roll of toilet paper. I really believe you should be supplied 1 of everything for every day of your stay. If they require you to buy your own they should let you know in advance so you can pack them and bring with you from home..
We stayed in October and weather was mid to high 20's, I would absolutely hate to have stayed in summer, no bedrooms are air-conditioned, only the loungeroom, we nearly moved our beds into the loungeroom.
The bedrooms did have ceiling fans but even on high it would have spun faster turning it with your finger. We had to ring downstairs for them to bring up pedestal fans too, we had them both going to help. So I would definitely not stay in summer or stay if you don't like really hard beds. Other than that was ok. Restaurants downstairs were great but none of them deliver to your room nor can you even order over the phone and go down to collect.
Our 2nd bedroom didn't even have a wardrobe to unpack anything, our suitcases had to stay in the loungeroom.
I don't think we would stay again as our priority in accommodation first and foremost is comfort , then air-conditioning followed by view...
Furnishings were modern, couch was leather and comfortable. The beds were horrendous especially in the 2nd bedroom - they were so hard my back was in spasms every morning and I could hardly walk. Nearly packed up and came home early..
They definitely only supply 1 of everything, 1 dishwasher tablet, 1 dish liquid sachet, 1 garbage bag, 1 roll of toilet paper. I really believe you should be supplied 1 of everything for every day of your stay. If they require you to buy your own they should let you know in advance so you can pack them and bring with you from home..
We stayed in October and weather was mid to high 20's, I would absolutely hate to have stayed in summer, no bedrooms are air-conditioned, only the loungeroom, we nearly moved our beds into the loungeroom.
The bedrooms did have ceiling fans but even on high it would have spun faster turning it with your finger. We had to ring downstairs for them to bring up pedestal fans too, we had them both going to help. So I would definitely not stay in summer or stay if you don't like really hard beds. Other than that was ok. Restaurants downstairs were great but none of them deliver to your room nor can you even order over the phone and go down to collect.
Our 2nd bedroom didn't even have a wardrobe to unpack anything, our suitcases had to stay in the loungeroom.
I don't think we would stay again as our priority in accommodation first and foremost is comfort , then air-conditioning followed by view...
I would rate 0 star if I could. Our experience was completely ruined by someone living at the apartment taking our car spot for half of our stay. Management and owner clearly did not care and promised compensation initially however decided not to fulfil this promise post our stay. Very disappointing experience and would not recommend at all.
I would not recommend, the room we stayed in did not look like the photos. The internet photos date back some decades. The room we were in was falling apart, very dirty needed a desperate deep clean. The receptionist was short with her attitude. The pool and spa are was amazing, the location was amazing, the parking was great.
It is an amazing place to stay, all the staff are really friendly and willing to help. The only bad thing that will say is that the shower head would either point extremely to the or right. Apart from that could not fault it at all. It is in the perfect spot to the theme parks and to surfers paradise
