Victoria Road Surgery

Rude, Untrained , clueless and incompetent staff. Doctors doesn't care about their patients. No permanent doctors as keep changing them all the time. Difficult to get appointments.

Find another GP. I am. Putting people life at risk and not giving patients real consultation. No temperature taking, no ear check, no assessment. Just pushing flu jab on unwell patients. Not a safe practice. The reception feels unskilled and the phone line goes on unable to take the call as soon as it open at 8.30. it's unbelievable and dangerous.

went to a GP and he started calling me a failure and started saying i need counselling when Hes sitting there saying stuff like i don't know what im doing with my life.This Surgery is absolutely pathetic dont waste ur time here they do not take you seriously and call you names infront of ur parents.They dont understand even though i went private and got diagnosed and i still got blamed and got called names which make my anxiety even worse. Pathetic!!

Very rude new receptionists. Impossible to book in advance unless you kick up a fuss. Make you feel like your begging for basic services and treat you like an inconvenience not a patient. Completely dehumanising service.

Since covid this surgery has changed drastically. You cannot make future appointments even though there are a dozen Doctors who are part of the surgery. This surgery is only for the unemployed or the elderly who can attend an appointment within the hour.

Tried to make an appointment for cervical screening today, phoned at 8.32 and phone lines already at full capacity, didn't even get put on hold, phone cut off, tried again two more times around 40 minutes later, same happened again. Really disappointing that I can't get through to my own surgery.

I don’t know why I hadn’t moved to this GP quicker. My last GP surgery was impossible to get hold of to make appt and rude staff and just don’t care.
Victoria Road surgery has provided an absolutely brilliant service. Called and got an appt same day. Credit to its reception staff who are quick and deal with messages left the same day and even call back to update. thank you 😊