Gillmans Road Surgery

Totally unacceptable lack of patient care. My grandson (Rhys Victory) is a patient at this surgery. He contacted the surgery on Wednesday 19th October complaining of chest pains. On Thursday 20th he was contacted by the receptionist and offered antibiotics (unethical). Saw a locum doctor on Friday 21st who didn't bother to carry out even the most basic examination and prescribed antacids. Less than 30 hours later he was in resus at A&E diagnosed with HCM. The problems with this surgery have continued even after his discharge from hospital. A detailed letter of complaint to relevant authorities to follow. I'm appalled at the way this GP surgery operates.

Even by the low standards of GP practices, this place is poor - wrote me a referral letter that was so vague, the referred service couldn't use it. No in-person appointments, but can't issue repeat prescriptions over the phone, pharmacies can't contact them for repeats, and can't issue a registration letter for patient access without an appointment. If you need regular medication, you're screwed.

Very uncaring and dismissive doctors. Been with the practice for a few years and all the doctors me and my children have seen have shown the same behaviour. Sadly most GP practices around the area have the same type of reviews hence why I have not changed practice yet

We moved here in 2020 and joined this Dr Balaratnam a few months into that year. He then preceeded to systematically terminate my husbands mentalhealth meds causing him to self harm for the first time in 34 yrs. The same doctor did the same sort of reckless action on mu children and my medication causing even more turmoil on me and our children. This man shouldn't even be classified as a Doctor.

Really good staff. Nice doctor, nice secretary. I cannot complain. I've seen a share of bad GPs in my life.

Quick referral was given. Well done to the practice

I've been with Dr. Balaratnam since I was a child, I haven't ever had any issues. I was diagnosed with depression, which my doctor prescribed adequate medication for, and when I had a concern about a sensitive matter he was calm and referred me to a specialist for further review - later found out it was cancer. I couldn't really ask for much more, many thanks.

Registered here 1 week ago, had appointment today, was the worst practice i have ever been with, i immediately asked them to remove me from their practice list. Rude staff and an unsympathetic doctor who told me i would have to come back for my prescription on Monday which meant whole weekend without medication.