Kimpton Hotel Monaco Philadelphia

Receptionist & hotel parking personnel need training in hospitality. Failing to tell guest about IHG social hour. I found out from another guest. She mumbled when she speaks, I only heard 50% of what she said. Guests are here to unwind not to have to repeatedly ask "Pardoned me, what did you say". As for the hotel parking personnel, I asked her what is the 22% taxes entail, she just said "I don't know". I would've thought she would at least direct me to someone who can answer that. If I am paying a 22% taxes on parking, I would like to know what I am paying for. Also, if you are going to charge a 22% taxes, that should be listed in your price. 22% is rather unusual and high for taxes!! Other countries actually have school for hotel hospitality or at least have some sort of training. On top of that, the room have a damped smell to it. I didn't pointed that out because it was bearable.

We highly recommend this hotel for visitors to Philadelphia! The location and room are great especially if you are here for historical sites. Sam from the front desk is exceptional. He took care of the guests of this hotel really well. We visit many IHG properties every year, it’s not very often we see exceptional hospitality like that. Kudos to Sam and the breakfast restaurant staff.

What a great hotel, in the best location! The staff are spectacular and I mean it! Not a single person rude or even unpleasant in any way. In fact, what I especially took note of, is that the staff even said "please" and "thank you" to each other, which is a sign of respect for each other professionally! The valet attendants were also very pleasant! The room was clean and perfectly decorated for the historic district location. The historic sites are visible from many of the rooms and obviously walkable. The room was surprisingly quiet, considering the location and the bed is very comfortable. If anyone from Kimpton reads this, the only recommendation for the room is the shower needed a longer curtain to block splatter that made the floor treacherously slippery. That's an easy fix. We would come back here in a second! Highly recommend!

I would give this hotel one star because they overcharged me $395.90 and $10.80. I booked through Amex travel, a third-party service, and paid $439.88. I don't understand why they charged me again. When I called them twice, they were unable to explain the situation and informed me that I would have to wait 3-5 days to receive a refund. If I don't receive the refund, I plan to dispute the charges with my bank. Their lack of professionalism is disappointing.

“The hotel has a good location, but the room was quite old. We booked through Amex Travel and were supposed to receive a $100 credit. However, the credit was not applied to the bottle water bill, and I had to call to have it fixed. I also expected a room upgrade, but I wasn't sure if I received one because the room was very very small(I wouldn’t call that as a four star hotel at all). Additionally, the restaurant at the hotel is overpriced and the food is not tasty. When I ordered a burger, the meat was burned and had a bitter taste. I have stayed at some 2 or 3-star hotels that were much nicer than this one. This hotel should be classed as a 2 or 3 star hotel. It was a bad and small room almost like a motel room, very normal service, and is overpriced.”

I went during Covid and because I just didn’t want to be cooped up in my home in Seattle. My stay back east was really pleasant here. The staff were friendly and had gone above and beyond to make sure things were ready for me. I sadly only took a snap which I will can not proved however the room was gorgeous and has my attention for any Philly trips in the future . This experience has me thinking it is time for another trip.

Really blown away from the kind and friendly service. Loved the layout of the hotel and the room - such beautiful decor and the location is unreal. Right across from Independence Hall and the Liberty Bell, it’s easy walking distance to lots of great spots in downtown. The valets were so friendly and kind even though we weren’t driving! They greeted us kindly every time we entered, held the door for us, and even offered to get our Uber car doors for us. I will absolutely stay here again in the future if I return to Philly! Photo is the view from our room

We spent 4 nights at the Kimpton Monaco in Philadelphia along with a large block of family and friends who traveled to attend my son's wedding to my new daughter-in-law. Most family members met at the Red Owl Tavern for breakfast. It was an exceptional experience! Special mention goes to Abby, Brie, Mathew and Samir! Lunch and happy hour were wonderful as well!
The front desk staff at the Kimpton Monaco was consistently helpful, friendly and professional. No one blinked an eye when I made requests. Kudos to Jada, as she was my "go to" person most of the time and she took very good care of my needs. EVERYONE was exceptional!
When I needed assistance with lack of hot water the first night, Tim from engineering was at my door quickly and he explained what needed to be done. He took care of it and the rest of our stay we got hot water when we needed it!
I emphatically recommend this iconic luxurious hotel in the heart of old town Philly!