Michaels

Staff are friendly but the store is not stocked well. If you’re looking for specific items, you’re better off choosing another craft store.

Did great job custom framing som art at a reasonable price

Tried returning a glue gun recently purchased that didn’t work. We had the receipt. Apparently they had included the wrong size glue sticks. Wouldn’t accept return because it didn’t include the original packaging. Unacceptable customer service.

Went from rarely being that many people in to being too many people for the store to manage. They have a greeter which is cool. However, they have someone scanning items to give you a express pass but couldn't they just get on a register? I was really irritated by that. The line was into the aisle and they have what seems to be the newest least experienced folks on the registers. I guess the business is good but now they need to declutter the store and clean the floors.

This location I believe carries most of what you'd find at any other locations, being stocked well-enough to satisfy whatever arts and crafts projects you have. Where this location falls short is its awfully rude and at times invisible staff.

I've seen some bad customer service in my life, but good lord does this place take the cake and throw it in your face.

We've been twice: the first time we needed help finding a product that the website said they had in stock, but we couldn't find anyone to help us at all. There was one employee at the register, but they were dealing with a massive line of customers. We ended up finding what we needed in a random aisle that had absolutely nothing to do with the product. The second time we went, same situation, but we found an employee who treated us as if she couldn't believe we had the audacity to walk into her store and ask her a simple question, huffing and puffing about it only to be no help whatsoever. Then, at the registers, they at first had one lane open. An employee opened up the second one and called up whoever was next in line. We assumed it was us, as the customer that WAS in front of us had already sat their stuff down at the counter of register 1 for scanning. We got to register 2, and the employee told us, "I didn't mean YOU. I said, 'NEXT in line, and that isn't you." Sure, whatever. I apologized anyway to avoid an escalation (she gave me an eyeroll), only to have the customer that had already went to register 1 high-tail it behind me, call my wife and I rude for cutting him, and tell us we weren't sorry at all. Like, seriously? We didn't say anything to him and just left as soon as we paid.

If you like rude customers and bothered employees, this Michaels is just for you!

I love Michael's in general...but compared to other Michaels in the area, it was not stocked well and the store was unappealing. I will not be going back, but the staff was pleasant.

Take a look at the Northlake Michael's and it feels like two completely different worlds.

They were needing a little more restocking, but this was my first time in a Michael’s store at all. I usually go to hobby lobby but Michael’s could be a nice replacement or fill in