Local Guides World
Photos — 5
Reviews — 8
It's just sad to give this review but I hope people learn from bad customer service.
The food in this restaurant is amazing but the service is total rubbish.
The chef with dreadlocs is so groomy and stand-offish and ignores questions. No courtesy at all!!
Hard to trust the food he's cooked.
The food in this restaurant is amazing but the service is total rubbish.
The chef with dreadlocs is so groomy and stand-offish and ignores questions. No courtesy at all!!
Hard to trust the food he's cooked.
I recently visited Swahili Fusion Restaurant, hoping for a delightful culinary experience that combined unique flavors with exceptional service. Unfortunately, my visit was marred by the cold and standoffish attitude of the waiter, which significantly impacted my overall enjoyment. There were two guys at food service. I’m referring to the aloof one with dreadlocks and a stinking attitude.
From the moment I entered, the atmosphere seemed promising, with an intriguing blend of Swahili influences. However, the waiter's demeanor quickly overshadowed the positive aspects. Their rudeness was palpable, and it felt like an unwelcome intrusion into what should have been a pleasant dining experience.
Throughout the meal prep and tea service, the service remained consistently cold and unwelcoming leaving me with a sense of discomfort and dissatisfaction. It's disheartening when the service quality fails to match the potential of the restaurant's culinary offerings. I ordered food with kachumbari and after packing realized that the kachumbari was missed from my order. I asked the said waiter why he had not packed it and he ignored me and went ahead to prepare. I asked if he had chilli and he said that he didn’t have any and when I asked again, he said that he could add if I had asked. I had to be firm as his attitude was nasty! If only the lad looked better! The attitude doesn’t match the face!
While the Swahili Fusion Restaurant holds promise with its unique concept, the management should address the issue of customer service to ensure that patrons can fully enjoy the diverse flavors without being hindered by a negative atmosphere. I sincerely hope that my feedback contributes to the improvement of the overall dining experience for future patrons.
From the moment I entered, the atmosphere seemed promising, with an intriguing blend of Swahili influences. However, the waiter's demeanor quickly overshadowed the positive aspects. Their rudeness was palpable, and it felt like an unwelcome intrusion into what should have been a pleasant dining experience.
Throughout the meal prep and tea service, the service remained consistently cold and unwelcoming leaving me with a sense of discomfort and dissatisfaction. It's disheartening when the service quality fails to match the potential of the restaurant's culinary offerings. I ordered food with kachumbari and after packing realized that the kachumbari was missed from my order. I asked the said waiter why he had not packed it and he ignored me and went ahead to prepare. I asked if he had chilli and he said that he didn’t have any and when I asked again, he said that he could add if I had asked. I had to be firm as his attitude was nasty! If only the lad looked better! The attitude doesn’t match the face!
While the Swahili Fusion Restaurant holds promise with its unique concept, the management should address the issue of customer service to ensure that patrons can fully enjoy the diverse flavors without being hindered by a negative atmosphere. I sincerely hope that my feedback contributes to the improvement of the overall dining experience for future patrons.
I ordered beef stew, and got a mixture of potatos carrots meat . This is annoying!!! You need to serve what is ordered
What a great food experience. I lived in Kenya many years but this topped all my previous ones
Food was delicious, I found it familiar with my Kenyan cultural food,sukuma wiki very green.
Small restaurant. Awesome food. Fresh ingredients. 100% recommended. No doubt we’ll become frequent customers!
This place serves up some authentic kenyan dishes, we have the chicken stew and it was proper kienyeji (road runner) chicken not that poultry stuff and the sukuma, ugali and masala chips were on point! Will definitely be trying out the rest of the menu!
