American Eagle, Aerie, & OFFLINE Store

Kendra absolutely made my experience here! I would give 5 stars, but the store does have a ton of options for large women to try on in store.

My experience at this location at the Galleria at Dallas Pkwy recently was down right horrible. I spoke to the store on April 17th about returning some jeans, provided the details, and they told me to come in and it would not be a problem. I go in Sunday afternoon April 23rd, and spoke to a representative at the store where they assured me they would get me taken care of. She then handed me over to another representative to find replacements. After about an hour or more of trying on jeans, and trying to ignore conversations in the dressing room about being overwhelmed and needing to talk to their manager, and that Ross didn't do this etc., I was finally ready to get checked out. I get to the counter a representative Rose, who was no where to be seen until I got to the register, informed me the jeans I had could not be exchanged. That she had spoken to the manager and it could not be done. I then spoke with the manager Celeste who mentioned the same.

I told them I had explained my situation before I arrived, and showed them my phone when I called and spoke to a store represenative on the 17th. I repeated what I had mentioned. No sympathy from Rose or Celeste not even a sorry this happened. Celeste then walked away. I informed Rose about the policy on line for returns, and also if they couldn't return them why did they allow me to try on jeans. They wasted my time, and could have said something. They had my jeans in their hands the whole time I was there.

I called the corporate office and they confirmed what I believed to be true, and suggested calling a different location and they saved the day and got me taken care of. To say the least this is the last time I visit this location. Exchanges are up to the managers discretion, so if the manager says no you won't get your exchange, despite having been told different by other associates at the same location. The customer service at this location needs an overhaul, because I got helped, but at a different location, where they apologized for the bad experience, and they made it right. Thank you Milan at the corporate office also who suggested I visit a different location. I am glad I called! You helped me beyond words. Thank you!

Ashley and Kendra were great. Everyone else seemed kind of standoffish and unenthusiastic to be there. If it wasn’t for them, I wouldn’t come back to this location.

Manager Naxiheli Rodriquez is a shopping 🛍 experience in heself. I already love the Galleria American Eagle and have been shopping here for myself and my 14 yr old daughter for yrs but she blew us away with how badass and accommodating she is.
She helped us both find lots of shorts. Suggested ideas when we described what we were looking for. Ran back and forth getting us sizes as different styles fit differently.
Just a great personality in general. So took time out to leave a good review and show Mrs. Rodriquez sum luv
🙏 Thanks

FEB 2023
Torey was the best this time stopped in for Jeans for my daughter and myself. Again the best service and the best help. Found us some select styles and sizes that weren’t in store got them ordered online and boom good to go. Two Outerbanks cast members were there day before I went MAN that would’ve been cool! Anyway they deserve the good reviews

I was at the store today at about 3pm and as soon as I go to walk in I was greeted by an extremely rude employee telling me to put a mask on while hers isn’t even above her nose. Then I felt rushed because every 5 seconds an employee is coming up to me asking if I was finding everything okay, if I needed help with a size, and or need a fitting room, when I haven’t even had a chance to look at anything yet. If a company is going to enforce masks make sure your employees are also following your policy.

Bella was very helpful in styling my daughter and I. She knew exactly what styles and outfits would look good on us. She was courteous and professional. She provided us with a one of a kind shopping experience. This girl was on top of every detail and made sure our shopping experience was great! Bella is wonderful !

I went shopping here on a Saturday morning. The workers at the aerie were great. The ones at American Eagle were nice, however I felt like they didn’t want me there lol. All I was doing was walking around and minding my business, but I got approached by 4 different workers there asking me if i wanted to go into a fitting room and try on what I had in my hands. I wasn’t done shopping. If I wanted to go into a fitting room I would take myself when I’m done looking around. It was the weirdest thing honestly and I’ve never experienced such a thing. If you don’t mind being followed around the store and getting approached every 5 minutes while trying to shop, then you should have no issue here lol