Local Guides World
Chain retailer known for vintage-inspired watches, leather goods & more, along with modern designs.
Photos
There are no photos for this place yet!
Reviews — 8
First, Fossil can get really busy on weekends. Go during the week if you can. They have all the trendy bags and watches, nicely displayed. The staff is above-average helpful. It's a great store!
Had a great experience at Fossil while I have moved from new Fossil watches purchases. I still have several Fossil's that I still love and wear. I have many now that are working and sport a updated look with the new watch bands I purchased during my visit. The sales associate was very helpful and knowledgeable. Thanks for terrific service.
Best customer service! Love my new watch.
I was literally just in there less than 5mins ago. Zero employee engagement even though there were 5 employees doing absolutely NOTHING. I’ve carried and worn Fossil for over 20 years and have never been treated like a non person….until today. All these people should be fired.
So I've been a fossil watch fan for a long time but recently had issues finding someone to fix my white face watch which the battery could not be opened by any other store or employee. Today I meet Kassandra and she was absolutely amazing and got my watch I've not been able to use fixed. Amazing service and Kassandra is amazing! This is the store to come to.
Kassandra and her co-worker were just fantastic! We walked in at 20 minutes until closing for 9 watch batteries, just sure we'd need to pick them up later since it was so late. But they flew into action and graciously changed our all out batteries quickly and with the most friendly manner. Fantastic customer service even so late in the day... what a great pair!
Exceptionally friendly staff willing to put in the work to go the extra mile. I arrived 10 minutes before closing on 12/29/2022 (a Thursday evening) because we'd forgotten to get a last-minute gift embossed. I was fully aware that the store was about to close and had no expectation they'd be able to help me today. But help me they did. The two employees (one amazing, kindly woman and one younger man) were very helpful and welcoming and refused to hear my apologies of being so late close to closing. The embossing machine was already fired up and they immediately went to help me. While we were waiting for the embossing, we even chatted and shared a bit about each other's lives! I left the store with a freshly-embossed item 5 minutes after having entered and a smile on my face. I hope someone from FOSSIL Corporate sees this—you have the right people! Thank you!
Nearby Places
Similar Places
Related Places
Bag shops in Dallas
Bag shops in United States
Fashion accessories stores in Dallas
Fashion accessories stores in United States
Handbags shops in Dallas
Handbags shops in United States
Jewelry engravers in Dallas
Jewelry engravers in United States
Jewelry stores in Dallas
Jewelry stores in United States
Leather goods stores in Dallas
Leather goods stores in United States
Outlet stores in Dallas
Outlet stores in United States
Sunglasses stores in Dallas
Sunglasses stores in United States
Watch stores in Dallas
Watch stores in United States