COACH

Emanuel is amazing! Super helpful and friendly 😁 Great shopping experience 👍

I traveled to this store from another city to have tags and initials placed on my two crossbodys. They didn't do the service because according to them they were two people short and they couldn't pull someone. However, they serviced other customers and they weren't busy! But I was told to either leave it with them and travel from another city on another day or they could mail it to me! They were so busy but the manager was in the back of the store to later come from the back. It's all about their profit what they deem makes since for them. All customers should be made to feel valued.

Had a great experience. Lakala, was very helpful, answered all my questions, was so professional, and nice. Customer service like hers elevated the value.

The customer service of the NorthPark location was absolutely wonderful. I had come in for the custom monogramming service and was helped by Morgan. She was incredibly attentive, patient, and accommodating. She went above and beyond to ensure that I was completely satisfied with the end result. I highly recommend Morgan for her dedication to customer satisfaction and quality work.

Can someone explain why it would take one hour to do a less than 5min job? I went here to get my new watch serviced and was disappointed with the lack of urgency from the manager.

TIA is the best she made my shopping experience worth it I usually have anxiety shopping and she made my day! 🥰

I feel compelled to write this review after reading a similar experience posted bellow.

I was treated rudely and hastily during my visit two weeks ago. I went to inquire about a possible exchange request after speaking to customer service over the phone. I followed the instructions that were given to me. However, upon talking to the first sales person, she was confrontational and directive, dismissing my words before I finished talking. I started sweating as I felt embarrassed given that other customers were present. In the end, they spoke to the manager in “the back” who had been with Coach for “8 years” and decided that they could not honor my warranty exchange request.

I called customer service and they confirmed that I should have been able to return my defected product. They even instructed me to submit feedback via their corporate contacts online.

Do not shop at this coach location!!!!!