Shinola Dallas NorthPark Store

Terrible customer service experience in this store.
The store was basically empty of customers, but barely a « hello » when we came in.
I started trying on a few watches, as I wanted to buy one. No one came to ask if I needed help, so ended up not buying anything.
When I mentioned this to the store manager before walking out, saying that I had planned on buying a $600 watch but decided not to because I didn’t receive any help, his response was « too bad, maybe next time ».
Which I found unacceptable for a $600 watch.

We had an unpleasant call with the store manager at this location.

We wanted to return a bag because it didn’t meet out expectations. The
bag didn’t arrive when they said It would until 2 days later. The bag
was picked up several days later since we weren’t in town. When we
called and asked for a refund she told us that the 30 days had expired
and they could only change it for something else. We didn’t want
anything else, just the money back.

It seemed like we were being shamed for asking for this refund and the
tone started to escalate. As a client we expect excellent customer
service and we did not receive that. We felt a rude attitude towards
us and that’s unacceptable.

We ended up receiving the refund after that long conversation but we
had a bitter taste after that. We will no longer be buying anything
from Shinola anymore.

I walked in looking for a nice leather shoulder bag to carry my camera. (They don’t have dedicated camera bags, I’ve installed an insert) I ended up walking out with a nice saddle brown shoulder bag and I’m very happy with the build and quality. The staff was very friendly and helpful, I stayed a few minutes after since we talked about our favorite animes 😅

Today, my fiancé and myself went to North Park for the afternoon to explore and see what’s changed as we have lived in San Antonio for some years and just moved back. We wanted to stop in the Shinola store because I own a great watch from them and wanted to check out some leather goods. I have to preface by saying that I’ve managed small box retail stores for 10 years and believe in driving sales through genuine interactions and attentive salesmanship. You never get good service in North Park generally as the rule of thumb is the nicer the mall, the less service you receive. Quinn assisted us immediately upon walking in, no more than 5 seconds past the lease line he engaged with us and identified our needs. Now, I am open and honest when I shop and I know guests aren’t always comfortable letting staff in on what they are after. But Quinn was personable and genuine and made us comfortable to where I wouldn’t mind. We explored the store and I found a nice planner to go with. Far from the price point of the messenger bag I would like, but they won me as a customer and were able to convert me into a buyer today. Great job to the team here, especially Quinn.

I bought a Yamasaki Canfield limited watch. It's a well designed and eye catching watch. Cassidy really know everything about the details of Shinola products and very professional. We will definitely go back and buy more merchandise later on.

I absolutely love this store! It caught my eye because I saw the city of Detroit mentioned. I went in and talked in detail with one of the sales persons. I told him about my Detroit ties and he shared the store's mission to help blue collar workers and to boost the economy. All of the products that I saw were quality and well worth their price. This company's commitment to Detroit and to America is upstanding. I plan to purchase several items as Christmas gifts to show support and hopefully introduce others to this great company.

Amazing. Every time I go into this store I'm greeted warmly. Each associate is friendly and eager to help. I go in often and have established relationships with some of the amazing staff. If you're getting something small like thier monogram journals or a larger purchase like a watch or amazing bag this is a wonderful place to go!