Poetry Somerset Mall

Just wanna shout a big up to Lucinda at Poetry Somerset Mall, what a star and an excellent service you deserve a big up ,walking in your store and you could pick up I'm troubled and you going all out to jump for your sister store Cape Union Mart .I had such a bad experience upon collection of my order where I was told even the courier company does not exist but that didn't stop you to look deeper to my problem, track and assist to find my order that was actually there, stopped me on using my airtime after being on hold for 22min to find my order. You assured me that you will find it and revert back to me and indeed you kept your word. All along my order was there with them just someone couldnt do their job properly. It was so disappointing to get such service but thanks to someone like you who put me all at ease and helped me to track my order I'm forever grateful, stay as humbled as you are Poetry Somerset did a best job by selecting such a champion …..Thank you so much , you deserve a reward and keep up with your good work .

Maureen thanks for saving the day and the extra effort you've made to make customers feel welcome and happy. You've taken the time to take the blame for incompetence of your colleague so in my opinion you deserve 5 stars.

Service from heaven and my style clothing and gifts

Love everything about this shop, always my favorite. Friendly service as well.

Good service and good selection of items.

My Aunt was accused of stealing by the store Manager at this store .

Friendly staff and very helpful