Club Monaco

Purchased a $470 CAD cashmere sweater and in four weeks the same sweater cost $200 CAD. Went to the store and asked the store manager Dino for a price adjustment considering the significant drop. Dino first agreed to adjust the price and quickly changed his mind when I didn’t have a receipt. I had already told him I didn’t have the receipt. He refused to look up the receipt in the system saying it would take too long. Then stating that four weeks was too long (even though I was within the return policy). Dino compared the price change to fluctuating gas prices and told me to live and learn. When I called the customer service line they said the store manager has the authority to make the price change given I was within the return policy. Horrible customer service. Losing a customer over $200 is senseless. Spend your money on a brand that stands up for quality and customer service. Not a place that fluctuates prices week by week and doesn’t take care of their consumer.

Very bad experience I made an order two weeks ago no confirmation email no news nothing I have to call them hundreds times to get any information about the shipment no news they are lost first and last time ever order from them. They are unprofessional and it’s a very disappointed experience from brand like club monaco.

The men's section in the basement looks good with a great variety of merchandise. The quality of the fabrics is great. There's also a little coffee shop inside. Unfortunately, there are more sales online than in-store so online shopping trumps in-person shopping.

Spent 1300$ only to find out the website is 30% off in October. The manager refused to price adjust, with a nasty attitude. I will be returning my purchase and have placed a formal complaint about this. Terrible customer service at this store. Shame on you.

The first time I’ve ordered online, will also be my LAST time! No plans on setting foot in any of their stores!
I can’t believe how little professionalism and care they show towards their customers. I’m so disappointed!
Out of 6 items that I’ve ordered, only two arrived. Five days later of my order arriving, they notified me via email saying the rest of my order will NOT be delivered to me due to website issues.

Never was there a mention of a reimbursement nor a reimbursement on my credit card bill… Yet!

My order was shipped to another address than the one I provided. They’ve typed the wrong postal code and it was sent elsewhere.

While many of my items will clearly not be sent to me and I was super excited about those items, Club Monaco never offered to send them once their website works or any care to make a customer happy instead of unhappy!
Why should I care about your store when you don’t care about me as a customer.
Off I go to your competitors!

I’ll never come back again!!! I found a small hole in the pants I bought a few days ago in this store. I thought it’s because the thread is loose and very easy for them to fix. So I went back to exchange. The store manager hinted that I made the hole myself. It’s completely unacceptable. I have never worn this pants. What would make me get a hole in it and spend time to get back to change it?! Prepare to be humiliated if you buy something here.

Its not fashion, its style
Best place to buy end to drink coffee