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Reviews — 4
Ms. Vernice from the Hanford Quest branch provided me with exceptional assistance during my recent visit for blood work. She demonstrated great patience and understanding, particularly for those like me who may struggle with new technology. Ms. Vernice went out of her way to help me with my proof of insurance, and her work ethic is truly commendable.
What stood out most was her genuine care for her patients. She treated me with dignity and respect, making my first-time experience far less daunting. Thanks to her, the process was not painful, and I am deeply grateful for her outstanding support. Ms. Vernice, thank you once again for your exceptional service.
What stood out most was her genuine care for her patients. She treated me with dignity and respect, making my first-time experience far less daunting. Thanks to her, the process was not painful, and I am deeply grateful for her outstanding support. Ms. Vernice, thank you once again for your exceptional service.
I dropped my son off at the DMV and then headed to Quest for my and my daughter's blood work. I had to take time off work because they don't take appointments after 3 pm. After waiting for 2 hours, my son was done before me! That's pretty sad when the DMV is faster than your business. With so many small feeder towns around Hanford, I would think that Quest could see that there is a high demand here. I don't blame the employees because it isn't their fault. All three of them are working hard. But this business needs to fix something here. Ridiculous.
I Scheduled my daughter an appointment on by online. i checked in and opted to wait in the car and get a call. one entire hour passed and no call, txt or email was ever received. therefor, I go inside and our name is not in the wait list. I bring my concern to someone and they are rude. They tell me to check in as a stand by and eventually I will get seen... not the costumer service I was expecting. I agree that appointments are priority clearly I was not a priority. therefor time wasted. At the end we did not get seen, or did anyone come to us to tell us if they were going to fit us in or not, or just make their way down the list. very disappointing.
Why bother making an appointment... They take walk ins and push the appointment back an HOUR... Two days in a row same thing... Get here for appointment and sit for 50min first day 65min second day before called in... It's not just a one off busy day. It's apparent it's a regular iccuesnce.
Another day-
Back to drop off a sample container... They are refusing it saying they can't find the order in the computer! They found it to give us the sample container 24hrs ago... Dr called and they told the Dr they gave no record but Dr has a confirmation from their fax machine getting it AND they originally called the Dr back yesterday to verify which sample they were doing! And the container says QUEST in it so it obviously came from them.....
Another day-
Back to drop off a sample container... They are refusing it saying they can't find the order in the computer! They found it to give us the sample container 24hrs ago... Dr called and they told the Dr they gave no record but Dr has a confirmation from their fax machine getting it AND they originally called the Dr back yesterday to verify which sample they were doing! And the container says QUEST in it so it obviously came from them.....
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