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Reviews — 8
15 minutes late for an appointment for two small children both of whom had appointments. The woman were nasty. They obviously didn’t want to do their jobs or help patients. More than half an hour before they close, and they wouldn’t see us or any other patient. Unbelievable.
I had my PCP send them an order via fax, but they did not have it for whatever reason. They then want you to send them an email with this information to an unsecure email they have posted on a flyer and on top of that there's no WIFI access or signal in the office to be able to do that.
I had a very bad experience here this morning and have been thinking about it all day. The check in process was easy enough, once called back the lady helping me was so rude. I didn’t hear her the first time and she raised her voice in annoyance. She continued to speak to me like I was dumb. I’m telling you, I didn’t even know how to react. Once she put the blood pressure cuff on me, she walked out of the room and cursed under her breath. I have no idea what she’s going through, but it’s unacceptable to treat others this way. I feel violated that I just sat there and took it. Quest- I recommend you get new staff.
Don’t come here unless you have nowhere to be after. There was one phlebotomist working with a queue of 16 people. People started giving up and leaving. I waited almost an hour to be seen despite being 30 minutes early for my appointment. To top it off the employee was extremely sharp with me. It may not be the staff’s fault that they are understaffed and overbooked, but she took out her bad day on me.
I arrived June 9th 8:00 the staff was very rude there was a lightskin women and medium built black women with dread locks that was there on this day and time and she was making jokes about me in the back and wasn’t treating me with a ounce or spec of decency she also was being very rude and spoke very poorly to me I think she needs to find a new career or more training
Wouldnt accept electronic order, told me to print across the street at fedex what I had ready to send via email. Also, some of the staff are cold and distant. In a prior visit they made me pay a 60 usd balance even though I had a payment plan. I paid per their request, called quest to cancel the payment plan but then the payment still went through a month later, resulting in overpayment. When I received a check in the mail quest took out a small amount for a subsequent lab. But provided no receipt or accounting. This company is a mess.
I called to ensure they had my orders 3 days before my appointment and they said yes. When I arrived the person that assisted me said they didn't have my orders. Apparently, they don't have a phone number and just because Quest 866# can see it doesn't mean they can. In my case, I asked if they could get it from them, but no my doctor has to fax it to them and my doctor wasn't open yet. The staff was frustrated and said it is on my doctor, but if I can call Quest and they can see my orders that's on them. They need to fix their system or perhaps get their own phone number. If going here, ensure you have their local fax number before going and hope for the best. There were two other people with the same issue while I was there so clearly it's a problem.
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