ICEMASTERS Refrigeration and Air Conditioning Inc

We had Icemasters come to our convenience store to build out our walk-in cooler and freezer. The owner, Brendon, came out a few days after we first talked. Brendon was able to explain to us what would fit our needs the best and would provide the best value over the entire life of the unit. We decided to go with a Norbec box and he sized our equipment so that it could easily do what we needed. The job was done in a timely manner and stayed within budget. His employees were courteous and respectful. The team took pride in their work and the cooler and freezer have worked flawlessly for the 16 months that we have had them so far.

Ice Masters fixed an undercounter commercial ice machine for me, it was originally thought to be a board turns out the savvy technician found out it was a magnet missing off a switch, he glued it on that worked for a while then it fell off again, my brother glued the magnet on again and the unit continues to work very well, the cleaned the ice maker up real nice too. I found the price to be reasonable and service good.

One of the best customer experiences we have ever had. We contact Icemasters as our freezer went down. They got it up and running within hours, we paid the invoice and began using them for maintenance on our facility. Three months after this repair the owner of the company showed up on a Friday afternoon and handed me a cheque for $3000 dollars as they had secured warranty on the compressor. This was unbelievable to me as we were not expecting this, they could have kept the money and we never would have questioned it. In a world where honestly is lacking Icemasters is a step above the rest. We will absolutely be using their services for as long as we continue in business!!

Icemasters has been my service provider for over 2 years now. They always respond quickly when I need them- typically here within an hour and work to fix the problem while always keeping me in the loop with what is going on. They have always been very professional and honest as well, which isn’t always easy to find!

I call Icemasters whenever I have issues with my old refrigeration units. They are easy to talk to and very professional for their jobs. It is very hard to find local company who offers very good service with reasonable pricing. It is not good to see them very often, but I know for sure whom to call when I have refrigeration problems. Keep up the good work guys!

The technician from Icemasters came out to troubleshoot our air handling equipment. The technician was thorough and fully explained the deficiencies found. We received the quote for repairs and proceeded. The great thing was that the technician found potential problems that could have been problematic down the road and helped to setup a preventative maintenance program. We 100% recommend Icemasters for their exemplary service and honesty.

We were having issues with our walk-in freezer not being at a low enough temperature and it would drip inside the freezer during the defrost cycle. They arrived promptly, inspected the unit, did some testing and determined what the problem was and a recommendation to fix the problem. Mike, the service rep did exactly that. Temperature now is at acceptable level and the dripping has stopped. They're a 11 out of 10. Awesome job!