Local Guides World
Retail store featuring the brand's surfing & skateboarding-inspired shoes & casualwear.
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Reviews — 8
always a great fun shop an employees are helpful.
Came bright and early in the morning and was not greeted by the floor manager who was too busy looking in the mirror. Promptly relayed my issue and was needing to do an exchange. Barely gave an answer as to "go find your size". Was then greeted and assisted by a lovely associate who was very eager on trying to help me find the correct size and shoe. As I was heading over to the cashier to finish the transaction with the floor manager again, he was VERY busy with his paperwork and didn't bother to look up or say "just a moment" or anything. Felt like I was intruding into his store and was more of a bother than anything else. Bring your associate out and handle the floor and atmosphere if you're too entitled to do it.
To describe my experience here in one word I'll have to go with. Tatiana is faster than a bugatti at getting shoes and makes no mistakes and comes out with multiple sizes in case you're unsure of fit. Bri was very nice at checkout and my experience was great
Very nice clothes but the worker was not she put my nice shoes in the box and tore the Rhine stones on the shoe. I know she did it cause the shoes were taped together and in order for her to put them in the box she had to take the tape off so when she did she tore the shoe I didn't know till the next day thank God I had to come back to another one of their stores and found out there so i can get another pair of shoes, but in the end I got the shoe for less because it happened to be on sale at the other store thank you Jesus.
I went it to exchange a pair of shoes on December 27, 2019. The person working in the front register told me to go ask someone for the correct shoe size and bring that the pair back to the front to proceed with the exchange. I'm in line and the lady behind me is being helped by that same person and she had the same concern I had and this person communicated with another employee via the walkie talkie to please bring him the correct size so they can exchange the shoe. I wish I had gotten that employee's name. He was a chubby white kid with a septum piercing.
Tip, if you don't like helping customers out, you are in the wrong business my man.
Tip, if you don't like helping customers out, you are in the wrong business my man.
I was greeted right away upon entering the store. So many shoes to choose from and definitely bought way too much but my wallet isn’t hurting that bad! Really pleased with my experience today.
This Vans store has the most kickass customer service Evar. Evar. One guy I bought from was juggling me, 3 other customers and a phone call and still had time to check availability online for a specific item for my daughter. Also, as usual great prices, location and selection. Highly recommended! I hope we have a store this good some year…
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