Planet Fitness

The manager Aaron on grave shift is really nice and helpful also I see him actually walk around check on the gym and clean

Came in on a swing shift and the workers don’t clean or pick up after the guest or in the front to help customers

Its the gym I go to, usually not busy or over crowded. Most times friendly people working out. Haven't had any issues, I definitely recommend them.

Its a beginners Gym or You Can put WORK in Regardless of your Surroundings!!!'... WE ORCAs in this shark infested waters!!!'...

Tried to cancel because I moved out of state. I called on December 11 and they wanted a written letter through our mail system. I wrote in the letter and they still charged me the monthly fee and a late fee of $39 on a credit card I had on file on December 27. With technology today the only way for this company to make money is for them to make it difficult for you to cancel. May, the manager, informed me that I needed to read my contract to be aware of the billing cycle. Even if I would have stepped in the club on the 11th to cancel, I would still have been charged the $24.99 fee. So cancel anytime doesn't really mean cancel anytime.

I visited this establishment on 09/28/2023 to join and I was very displeased and disappointed with the poor, and low quality customer care experience I received from the front desk staff. The staff came across very indifferent and truly uninterested in my reason for being there. I waited a few minutes at the desk before two staff members even acknowledged my presence. Thus the reason for my low one star rating

Was a very quick and painless conversation. The customer service rep that answered the phone was polite and helpful. Was able to join thru the app from the comfort of my couch. Will update after my IRL visit.

The Planet Fitness on Maryland Pkwy isn't the best location I've visited. First, the space isn't used efficiently in my opinion. Seems like most of the patrons to this location are there for resistance training, yet at least half of the gym is occupied by treadmills and stair climbers. They could fairly easily remove a single row of the treadmills and add a few more weight machines. The resistance trainers would be happy and I doubt the aerobic trainers would even notice. The leg press machine and assisted pull up/dip machine are always occupied, so I think those would be the machines to add. The place would be a whole lot better for it. Second, there is always at least one broken resistance machine. They are always broken for at least a week at a time. Usually longer. On top of that, they often break down again very soon after being "repaired". There is a limited number of resistance machines to begin with, so when one breaks down, it's a major inconvenience. Third, I've been to a lot of gyms over the years. I've been to quite a few Planet Fitness locations since I used to travel for work and I would visit them to exercise when out of town. Of all the ones I've been to, the people at this location are some of the strangest. I see people doing all kinds of ridiculous stuff at this gym. There will always be people doing odd things at any gym. People have a very hard time understanding how fitness works for some reason. However, I've never seen anyone use the dip machine as a standing leg press until I visited this Planet Fitness. That's just one of the silly examples of what goes on here. The staff never say anything either. I get that it's a "judgement free zone", but there's still a right and wrong way to do things. It's no wonder the machines are always broken. I'll be moving in a few weeks so I don't have to deal with this location much longer, but you've been warned lol.