Samsonite Tumi Antler Service Centre

I was referred to them as the company after the airline damaged my luggage. Initially, they were lovely however after leaving my luggage with them repair. They advised us to come back the next week to discuss whether it could be repaired or it needed to be reimbursed because it was too damaged. When we arrived, they told us they had thrown out the luggage because it could not be repaired and it was our responsibility to follow up with the airline ourselves for reimbursement. It is completely unreasonable to throw out two entire pieces of luggage just because one strap is broken without first discussing with the owner. In addition, there was no update from them that this had happened so we wasted a trip out to their store which is another half day wasted

The airline damaged our bag and sent us to this store for repair or replacement. No questions asked, he gave us a brand new bag which was certainly a comparable size and quality. Very pleasant and easy to deal with

On the day we were travelling to the USA, my wife's suitcase locked ( without her completing her new password code from 000 to....), there was no way of opening the suitcase. Long story short ; got to JFK and went straight to TWA customs who are supposed to have a Master key to open ANY suitcase, they tried with 2 Master keys which did not open the suitcase, finely having to cut the lock. We were constantly emailing Samsonite who said that at the end of our ( 6 weeks ) travels, we should go to their above repair service. Tumi Antler did a extremely great job ( on warranty ) in replacing the faulty lock, one happy customer. They have since moved location to Mascot, I think.

They are a repair store that also sell luggage. Bought 2 of my suitcases from here instead of the major retailers.

Service has always been good with the staff explaining which suitcases were suitable for my needs. They have comparable sale prices as well.

But most importantly they know which brands/products are reputable in quality as they are in the business of repairing luggage. Would come here again for my future luggage needs!

We have had 2 suitcases repaired by these guys. Really efficient service and done within the week time frame. Next time I'm looking to purchase a replacement Samsonite I will go to these guys first, the prices are really good....Support small business!!

Our suitcases were completely ruined after a flight with British Airways. Cases did not arrive at airport when we did. After 2 days we got them, all battered and bits broken off. As a visitor I didn’t know where to get them repaired or replaced after being asked to do so by the airline. I found this company via Google and had immediate success. Peter contacted me after I left a message. He organised everything from then on and I received 2 brand new Samsonite cases yesterday. I had absolutely nothing to do except provide details and photos. We are over the moon with the service we received. Thank you Peter from the visitor from Ireland. Highly recommended.

Recently came back from an overseas trip and my wheels on my Samsonite luggage wasn’t wheeling smoothly and general wear and tear on the handle.
Went to the place to get it sorted and after 2 trips, it was completely resolved.
Thank you to the staff and the team to get it sorted!
Easy, quick and efficient! It come the fantastic work!