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Reviews — 8
Keep in mind I'm only reviewing the food court, not the club.
When I ordered, I asked the staff what "M" and "NM" were on the menu. “She explained: "M is a member, and NM is not a member." I said: "Then I am not a member .”(my husband is a member, but he is playing hockey and not around, so I didn't use his membership number). I felt the tone of her voice was Not very friendly either, when my son asked about the price of the drinks, then she started to express her impatience. When we finished ordering and it was the turn of the next customer, her attitude immediately changed to become friendly.
I immediately thought she was impatient because I am Asian and my English is not good, and I feel race discrimination.
When I ordered, I asked the staff what "M" and "NM" were on the menu. “She explained: "M is a member, and NM is not a member." I said: "Then I am not a member .”(my husband is a member, but he is playing hockey and not around, so I didn't use his membership number). I felt the tone of her voice was Not very friendly either, when my son asked about the price of the drinks, then she started to express her impatience. When we finished ordering and it was the turn of the next customer, her attitude immediately changed to become friendly.
I immediately thought she was impatient because I am Asian and my English is not good, and I feel race discrimination.
Best place! Highly recommended
highly recommend ..been a great place to raise our kids and play hockey, tennis and hit the pool in the summer
Not sure what kind of club this is that the VM says the office is open from 6am to 10pm but I've been calling their number 5 days in a row on Weekdays between the hours of 10am-4pm and no one responds!
Very old facility, a maze of hallways and stairs to find dressing rooms, almost no seating. I don't think they know that they can clean Plexiglas.
I’m playing west van this year and so excited to play in such a good facility. In the past years when I have played there the staff is very friendly and the change rooms are very clean and nice.
I registered my son in one of the summer Multi Sport Day Camps, one week for $365, included lunch. The program guide indicated skating as one of the activities, no mention that you have to own your own skates. I thought this was a great camp, he would get to try a variety of activities in a safe environment. The Friday before the start of the camp, I receive a standard email from the camp instructor, guess what, turns out if you don't own skates, you cannot skate and would have to do another activity. Okay, I wasn't happy but I figured the kids would get to swim, since they have a pool but no, the alternate activity was coloring, 2 hours sitting in a cold rink colouring! I sent an an email with my concerns, no response or acknowledgement.
I was not impressed, and I won't be registering at NSWC again, no follow up to my email, and my son didn't have a great time. It's not worth the $$$, and the program guide is misleading. There are better choices and options available on the North Shore.
****Thank you Kim Hirji for the immediate follow up and call with regards to this posting. I appreciated your explanation and that you plan to make your brochure clearer moving forward. Your call made all the difference and we will indeed try NSWC again for further camps**** Thanks!
I was not impressed, and I won't be registering at NSWC again, no follow up to my email, and my son didn't have a great time. It's not worth the $$$, and the program guide is misleading. There are better choices and options available on the North Shore.
****Thank you Kim Hirji for the immediate follow up and call with regards to this posting. I appreciated your explanation and that you plan to make your brochure clearer moving forward. Your call made all the difference and we will indeed try NSWC again for further camps**** Thanks!
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