Yonge Sheppard Medical Centre

My family doctor is nice, but making appointment at this clinic is almost impossible. Earliest appointment is usually one month later. What's the point of making an appointment one month later if I'm sick but not sick enough to go to ER? They can easily fix this by only providing appointments within a week but obviously they choose not to. They're basically pushing patients to go to walk-in clinics, but then why do I need a family doctor if i need to go to walk-in every time?

Just the worst clinic in North york. Like the other reviews said the communication is zero the front desk people are the absolute worst but the doctors are good I can’t wait to switch from the clinic

Literally the worst family clinic. I don’t have problem with Dr Yao. But it’s just ridiculous overall service: $200 cost for a MD to fill a form. Took half a month to get immunization record and cost $30. Get insulted by a clerk on the phone for “ missing appointment” after you sent a secure message to cancel your appointment ahead. And they asked you to pay $50 for missing appointment. No thank you.

I signed up with Dr,. Tan as recommended by my dad at the end of 2019. I gave up on him and switched to another family doctor mid-2023. Through all these years, we’ve never met, he doesn’t know how I look (phone consultation only), never ever put a stethoscope on my chest. This might be acceptable at the beginning of COVID, but in 2023? I already went to other specialists, took my mom to hospital ER, but he still refused to see his patient in person. His clinic is ALWAYS closed and locked. Even if you have an appointment (my mom had one with another physician in that clinic), the receptionist will only open the door at the exact time, you just have to stand outside in the corridor. Talk about the receptionist, she NEVER answer the phone, ALWAYS goes to voice mail. To book an appointment, they have a web-form, but the standard wait time is four (4) weeks! If I can wait for 4 weeks, then I might as well not having a doctor. No wonder the hospital ERs are so packed, because of doctors like him who won’t see his patient and make them wait for 4 weeks. And yes, both my parents have switched to another family doctor now.

I don’t easily leave negative comment but the services from this clinic is extremely disappointing.

The doctors are decent but the service desk staff make inquiries and answers very inaccessible.

They kept telling you to leave comments on their online platform which is difficult to use and has different languages spread in front of you. It goes to show they aren’t willing to invest in building a proper online platform for patients to use, imagine the boomers and elderly using this platform? It’s a joke.

They also don’t return phone calls and kept pushing patients to check their emails. Lots of things get lost in translation in written form, so it’s hard to understand when clinic staff try to answer my questions via email.

Also, COVID is past us now so I don’t understand why the clinic staff and doctors are still this difficult to reach. Very very frustrating.

I saw a lot of comments saying the customer services for the receptionist is really bad which I totally agree. The doctor is good, but the receptionists are really rude. They don’t talk to you in a nice way, and they question you a lot when you have questions instead of finding a solution. Hope the clinic can find some professional receptionist.

Their current booking system has a huge issue, they do not allow you to speak with them but the only option is to leave a message. Then it takes forever for them to response, way exceed what they said "48 hours". I tried to schedule a visit a month ago, I got a virtue visit appointment today, but it is a 2 hour window you need to stay in front of screen, with camera on, until doctor shows up. I don't know what is going on.