Regent Medical Clinic

Help !!!! Please answer the phone. I have been urgently trying to call your office for two days ( 10th & 11th Jan. -2024) Your front desk staff is sabotaging your practice. Dr. Barrett, you are a wonderful doctor, competent and caring but your front desk staff is worse that horrible. They don't answer the phone, they don't respond to emails or faxes. Why are they there, they just cause pain and grief they don't help your business, they are
killing it !!!!!!!

I am out of the country and I have a medical issue that needs your input. The travel insurance company has been trying to get a response from your office for two days. Please help !!!!

The lady at front desk shanelle has a disgusting attitude!!! Would not recommend this clinic to anyone, my mother who is very ill was severely yelled at by her and insulted and called horrible names all because English isn’t my moms first language, really disgusting behaviour.

Dr Barrett is an amazing doctor, he has a big heart to help people and his staff are amazing as well. Dr Barrett is a Blessing to me and he has helped me tremendously.🙏🤍

Dr Barrett has been my family for about 20 years, he the best doctor any could ask for. He takes his time to listen to his patients, he is very empathetic ,God bless you Dr barrett.

Completely UNRELIABLE. I swear, what am I supposed to do in this country to get basic medical service, become a full time searcher of walk in clinics? This location is a crime. Claims to be walk in but no not today. No not tomorrow. Visit another one. Hours are inconsistent. One day they follow them and one day they are closed early. Make an appointment, they don't answer calls. I have literally been putting off important medical questions because of bureaucracy.

I highly recommend you avoid this place at all costs unless you literally have nowhere else to go. The staff themselves don't even want to work there. They are apathetic and rude.

Last week I got sick with a viral infection, and they told me I had to go looking for medication without the ingredients I'm allergic to. That's not my job. I got sicker and kept calling on Friday to try and get some kind of prescription that would help me out because the over-the-counter medication wasn't helping at all. One of the administrators finally said she would ask the doctor on duty to fax a prescription for me to my pharmacist. They never did. . . And now, out of the blue, the doctor who examined me no longer does phone consultations?? So now, if I want to get my test results from the throat swab I did last week, I have to go all the way into the office just for my results. I imagine a decision like this would have been made prior to closing on Friday, so why weren't patients alerted?

Another warning for those who are visiting for the first time; although the internet and their voicemail state they're open on Saturday starting at 10 am, they're NOT.

Dr.Barret is great. However, they need to change their booking system or stop booking an appointment. They don't understand what is booking an appointment. Because even though you book an appointment with them doesn't mean you get in on that time. You have to wait an hour or more just like a walk-in person. When I was booking an appointment on the phone, she asked me to be there exactly on time then I left my job half an hour earlier (because they also called me and asked me to come earlier) and got there 10 minutes before the time. The front desk staff was like, "you gonna have to wait more than one hour," which is unbelievable.