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Reviews — 8
While the service was decent I felt the reception was preoccupied and didn’t really acknowledge me on my way in or out. The service felt very rushed. Upon arrival the spa was quieter but by the time I left there was a flurry of activity. The chairs were full the benches were full, elbow to elbow with others waiting for my polish to dry going to the washroom was uncomfortable as I have to walk around several people. When I left the girl at the front shouted “yeah I saw you paid” hmmmmm I drove across the city to feel shorted and stressed out ! Not worth the long drive.
Visited the Spa and had a pedicure by Joy that left my feet unrecognizably soft. The spa itself was a peaceful retreat, adding to the overall bliss. Looking forward to my next visit already!
I have been a loyal customer until recent disappointment occurred. I did a lash lift for New Year's, but stated my concern about my lashes getting hurt and asked if lash lift is better option than extensions. I was assured that lift is friendlier and best to do it before extensions. I was very disappointed with the after work. My lashes were lifted horribly, they were lifted too much that they were curled and couldn’t put mascara on. After a few days my lashes started falling and they broke in half. Totally destroyed my lashes. I have been trying everything to regrow my lashes and get my original lashes back, but haven’t been successful yet. Really impacted my decision to return to Total Wrapture Medi Spa.
I recently had an experience that wasn't the best. I had booked an appointment here while travelling from out of town and needed to kill time before my flight. My appointment was scheduled at 3:45 pm, but it was almost 4 pm before I had to go to the front desk to inquire about the delay. I was already pressed for time as I had a flight to catch. Although I understand that appointments can go longer, what was disappointing was that no one came to inform me about the delay. I had to go find out what was happening. Adding to my discomfort was the fact that the place was SUPER loud. There was a pedicure area where the women were talking loudly, and kids were running around making noise. So, if you were looking for a relaxing experience, I can't really recommend this place as it felt chaotic. Massage itself was nice, definitely not a place for any pressure but relaxing yes.
The atmosphere is calm and inviting. Perfect to enjoy a little reset. Olena gave me the best manicure I have ever had in my life. I swear it was like watching an artist.
Megan is fantastic. Professional, knowledgeable and a sweetheart to boot. I was very leery about laser, but she put me at ease and by my 4th session, I had recommended her to my daughter.
Great place for spa treatments. Mostly get my pedicures there. Have also had Meso facials and absolutely love it! Shauna and Anesha are my go to girls for my treatments. But everyone there are very kind and friendly! Convenient location and lots of free parking.
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