Britannia Health Clinic

Dr.Saima Amjad is the best doctor I have ever met. I’ve been with her for over 10 years, my family and I we all love her because she’s a good listener, she gives you motivation, she follows up with you every time, she treats you like family and most of all she’s just a sweet kind hearted soul. Best Doctor by far!

Not a good clinic. Worst customer service, the receptionist is rude, unprofessional and need a training on customer dealing.
Dr Saima is an average doctor, you have to remind her on your reports, and ongoing issues. Acts like she knows a lot about the patient profile but I had to correct her every time on my visit.

By far one of the best walk-in clinics.
Dr. Samy is an amazing doctor, he is very kind, knowledgeable and diligent.
The receptionists are professional, and the pharmacists are also knowledgeable and very helpful.

Dr. Saima is an amazing doctor, been our family doctor for over 6 years. Today, I had an appointment with her on call and she seemed like in a rush. If you have five things on your list, she will be very helpful for the first two things and than just leave. It lacks empathy and decency. I had been in an accident recently, and after Dr transferred me to her receptionist after a very long hold, the receptionist just picks up and ends my call. I called her back that Dr put me on hold I have some other concerns to talk about and the receptionist rudely said: she is with patient, she doesn’t have time. What does this mean? I booked an appointment, suffered from an accident a day ago and needed ugrent care from the doctor and with no communication the receptionist rudely refused to connect me back with the doctor. I told her I suffered from an accident, the doctor put me on hold and gave me no indication of the appointment being over. There are so many things wrong with this.
- The doctor after over 30 mins of long hold picks up, talks for not even 5 mins and rushes through the appointment
- You have to wait another half hour to talk to the rude receptionist, who ends the call in your face
- I received no proper medical attention, no proper care, and had to experience the most hideous appointment of my life
We understand the the Dr has many patients, and is busy. I’m not asking for an hour of your time. I’m asking your full attention for when you have me down for an appointment. Before anything, it’s basic decency. The receptionist has always been very rude, and very unprofessional. Before going to this clinic, just respect yourself enough to not. They will treat you like animals, not humans. The doctor is very qualified, but what is it worth? There are a thousand others doctor which are 10x better, just because they have the basic decency to talk to you with their full attention for 5 mins. They only reply to good reviews, never a bad one. They do not care enough to care. I hope this helps and you do not make the mistake to go to this place :)

Dr. Amjad is by far one of the most wonderful physicians I have ever had, she's diligent in her efforts as a physician and is incredibly kind. Dr. Amjad is the only reason I tolerate the abysmal front staff.

This review would have been 5 stars if it wasn't for the horrendous front staff/reception. Unbelievably unprofessional, rude and you have to call 20 times before being able to even speak to someone. Leave a voicemail? They won't bother returning the call regardless of how many messages you leave. If you need to call, you'll need to put your phone on speaker and just keep dialling, they'll answer and hang up on you a few times, so keep dialling.

I am a long time patient of Dr. Amjad and she’s a wonderful doctor. It’s too bad that she’s works out of this clinic. The reception is the worst customer service you can ever experience. They never pick up the phone. Sometimes when I’m lucky and it goes to voicemail, they never check the voicemail and respond back.

I had booked an appointment for my kids with Dr. Amjad. 3 days before the appointment, I called to cancel as I couldn’t make it. After the 15th try, I finally was able to leave a voicemail to request cancellation (otherwise you get an automated message that no one is available to receive your call). I had left my information for them to call me back to confirm the cancellation. Not surprisingly at all, they don’t call back to confirm. The day of the appointment, the receptionist calls me and demands where I am and says “why didn’t you come to your appointment?” I explained to her that I had left a voicemail to request cancellation. She extremely rudely says that her voicemail has been having issues. Now is that my problem that the voicemail is having issues or they don’t check their messages? I followed protocol and gave them ample notice about the cancellation. She kept repeating the question why I didn’t show up for the appointment!

This receptionist is extremely rude and lacks complete manners when speaking to the patients. Please hire someone with adequate mannerisms and courteous attitude who doesn’t cut you off and demands you to show up. Absolutely unprofessional.

This is not the first occurrence either but I’ve had enough with their bad attitude.

I went to 3 different clinics for a walk in prior and no one allowed a walk in. The doctor here is fantastic and knowledgeable. He addressed my concerns and put my mind at ease. I’d definitely recommend this clinic to everyone!!!